Rach Howard Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Responsible for delivering on business plan initiatives and driving new business revenue outcomes through effective customer and sales strategy implementation.

Bowen Hills, Queensland, Australia

Responsible for delivery on strategic and commercial objectives through major revenue initiatives and tactical execution e.g. contract reviews and negotiations, new product and package implementation, initiative targeting and revenue delivery.I work closely with the Senior leadership team as an intermediary between the Management and Leaders to lead their teams in a successful, high performing environment. Additional key duties include helping set, monitor and report on performance expectations, campaign management, targets, budgets and contact centre metrics. Coach & develop Team Leaders and 2ICs to achieve targets/deliverables.

Bowen Hills, Queensland, Australia

To lead, coach and develop team members to deliver on budgets, KPIs and metrics including support delivery of campaigns specialising in Agencies.

Bowen Hills, Queensland, Australia

Bowen Hills, Queensland, Australia

Fortitude Valley

• Manage and coordinate all marketing, advertising and promotional staff and activities• Conduct market research to determine market requirements for existing and future products• Develop and implement marketing plans and projects • Expand and develop social media marketing platforms • Manage the productivity of the marketing plans and projects• Organise marketing events, photoshoots, and merchandise layouts• Organise advertising

Brendale

Filing and Archiving• Establishing and maintaining filing and archiving systems including the creation of Archiving audit checklists• Online validation of student packs including online enrolments• Understanding of Registration numbers for User Choice• Continuously meeting and exceeding KPI’s• Assisting with creating checklist and documents within the Administration Team• Managing a small filing and archiving teamData Entry• Strong knowledge of multiple software platforms including aXcelerate, Salesforce, DetConnect and Cloud Assess• Creation of USI’s (Unique Student Identifier)• Entering Data with less than 1% errors• Enrolling students into various qualifications into The Management System aXcelerate• Forward requests and unresolved issues to designated resources by communicating with internal departments• Issuing certificates and SOA's• Producing reports from aXcelerateValidation (Online)• Ensuring the students enrolment has been correctly uploaded into Cloud Assess• Checking dates, signatures are correct and the forms are compliant with our policies• Validation of the RPL Kits and Training Units• Issuing Certificates and Statement of attainments• Liaising with trainers and mentors for returned packsGeneral Administration• Understanding of Certificate III Guarantee, HLS, User Choice, FFS and CSQ funding• Running and managing daily figure reports for all three RTO’s• Correction of errors • Understanding the Vocational Education and Training policy framework• Managing daily enquiries• Preparing and producing files for Audits• Dealing with incoming calls and directing them to the necessary department • Extensive knowledge with Microsoft software, excellent use of formulas with Excel documents, including mail merges• Producing procedures to implement into the structure of the business• Other administration tasks• Management of the compliance departments continuous Improvement register • Understanding Funding types

James Street, Fortitude Valley

•Establishing a strong business customer networking base to improve the local community, and local business opportunities including vibrancy of the area by bringing like minded people and businesses together. •Attracting new customers and raising the level of return business by creating, developing and implementing innovative and collaborative new marketing ideas.•Maintained daily operations by preparing internal policy documents and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining, implementing and measuring system improvements. establishing areas in need of improvement.•Implementation of standardised full training procedures in relation to orientation and training of new staff as well as assigning, rostering, and disciplining staff; auditing credentials of all new and existing staff to ensure they are qualified to the required standard for the role that they are employed in; establishing and encouraging participation in further education programs to assist employees to improve their skill base

• Recruitment, induction, and training of team members as well as the daily duties of running my store, building relationships with regular customers, ordering stock and business account.• Working alongside the team and offered hands on support ensuring efficiency at all aspects of the store ensuring maximum productivity and profitability.• Responsible for supervision and training of employees of a lower level.• Accurately record sales and banking as required, ordering stock in accordance with par levels and the needs of the store, assisting in controlling expenditures such as Cost Of Employment (COE) through ensuring staffing levels are in alignment with the amount of activity within the store (i.e. sending employees home or on breaks when not busy), assisting in maintain stock control through monitoring of wastage, effective ordering/receiving and storage procedures• Performing administrative duties such as collecting invoices, carrying out and recording of food safety requirements, some incidental/limited additional cleaning duties including washing dishes and tidying dish area.

Parkinson

• Day to day operations such as handling confidential customer documents, producing reports, conflict resolution, customer complaint handling, developing KPI’s and adhering to targets.• Adhering to standard operating procedures of the workplace including Workplace health and safety guidelines• Managing up to 16 staff members in the office• Building relationships with our loyal customers – implementing a Loyal customers discount for customers who had been with the company for over 2 years.• Maintain Continuous Improvement registers, Vehicle Odometer logs and Credit Card Registers• Preforming debt recovery/ collection services on customers that were behind on their accounts. • Hiring, full training procedures in relation to inductions and training of new staff as well as assigning, rostering, and disciplining staff including verbal and written warnings where necessary.• Cash handling and the close cash and EFTPOS procedures daily• Ordering of Stationery and office supplies including uniforms, computers, scanners and VOIP telephony systems• Maintaining relationships with suppliers and obtaining more cost effective agreements and contracts• Organise interstate travel and accommodation to Sydney and Melbourne for events and functions

Upper Mount Gravaatt

Checking in patients at the front deskAnswering the phoneScheduling patients for the proper appointmentInterviewing patients for case histories in advance of appointmentsCompiling medical records and chartsOperating computer software and office equipmentProcessing Scans, numbering and ordering them, selecting correct profilesTransferring lab results to the appropriate clinicianMaintaining supplies and appearance for the office

Mini Mba, Brand Management, B

Certificates, Digital Communication And Media/Multimedia, 92%

Paid Digital across Display, SEM, Video, Social, SEO, Content Marketing, Programmatic and Measurement

Marketing Strategy & Planning

Senior Certificate, Hospitality, Arts, Tourism

Education record