Rachael Owen Email & Phone Number

I started my career in Engineering, then transitioned into the IT sector in 2006! Throughout my career I have worked as a Technical Account Manager, leading a team of account executives, I have also spent 8 years as a Senior Business Analyst and Solutions Consultant. In 2022 I progressed my career and took up a position as an Applications & Systems Engineer. These roles have allowed me to gain significant experience in Stakeholder Management, Customer Service Delivery and Software Analysis.Over the years I’ve helped a number of large corporates to review their existing processes and produce software deliverables that gives value back.Highly ambitious, assertive and organised with exceptional attention to detail, a real team player with a positive ‘can do’ personality. Highly adaptable with the ability to work well with others. An expert in my field and highly capable. I love what I do and feel strongly that you must enjoy what you do in order to thrive. Working agile is the way forward, it has revolutionised the way I work, I love working agile because it promotes teamwork and collaboration whilst delivering faster and smoother results. Agile delivery means more manageable chunks and delivering in a timely fashion, whilst maintaining organisation.Experience working with websites, apps, SQL and CRM databases. Specialties:• Gathering High Level Requirements• Writing Agile User Stories / Detailed Use Cases• Elaborating & Articulating End Goals • Quality Assurance Testing• User Journey Experience• Writing Business Critical Test Cases & Success Criteria• Business Process Analysis & Improvement• UX Reviews & Problem Solving• Sprint Planning & Retrospectives• Jira & Confluence (tickets and deployments)• Specification Writing• Technical Documentation

Listed skills include Management, Account Management, Customer Service, Contract Recruitment, and 19 others.