Have built up experience working in another Insurance environment adapting to each insurers requirements. Responsible for dealing with clients over the phone and in person, processing mid-term alterations, renewals and New Business queries. Proficient in SSP Electra and Relay Systems.Cross Selling across other business areas.

Worked in a team of 12 underwriters, underwriting Household and Motor policies through 6 major Insurance Brokers and the general public in the Republic of Ireland.Handled up to 80 calls a day Licensed to deal with Buildings sum insured up to €2millionProcessed New Business, Mid-Term Alterations and RenewalsReviewed large complex or specialist cases and delivered underwriting decisionsSupported less qualified colleagues in the handling of non-standard cases in line with procedures and underwriting licence levelBuilt and maintained positive relationships with key customersResolved queries for brokers in relation to coverLogged and resolved complaints received by phone or postEngaged in the identification, prioritisation and negotiating of maintaining existing accountsChosen to work on Consolidation Project which transferred existing policies to new systemTrained in staff in Galway to ensure a smooth transition of personal lines underwriting to new location