Lead Administrative Assistant / Badge Specialist contracted to same client company (major tech). In 2020, I was heavily involved with the creation and execution of several new administrative policies and procedures in support of our company's security response to COVID-19, many with a very short turnaround. Duties include but are not limited to:1. Lead Administrative Assistant- Supervise a small scheduling team, which manages 200+ employee schedules. Delicate employee communications are also escalated to me, and I make the decision on where to further escalate as needed.- Maintain highly detailed personnel records for senior management visibility.- Manage 750+ timecards on a weekly basis in Salesforce. This is in support of both Payroll and Billing. I ensure employee work time data and PTO is correct prior to data capture by Payroll, and I ensure job-codes and billing notes are correct in support of Billing and the Operations Manager.- Assist the Operations Manager with weekly Billing communications.- Office supply inventory management and ordering.- Take and compile meeting minutes at the quarterly senior-to-executive management meetings with site leadership.- Tasked to assist with employee contact tracing in 2020, due to my high level of discretion and professionalism.2. Badge Specialist- Operate the client's badging office. Follow client policy/procedure when creating new or reprinted employee security badges. Applications: Lenel, Cannon EOS, Filemaker, Photoshop.- Take employee and contractor badge photos in a studio setting, minor processing in Photoshop, provision of appropriate security access levels, and printing.- Be a point of contact for further information. While my abilities are limited to assist due to the client's choice to have separate departments manage different aspects, I took it upon myself to educate myself who manages what, so I could better assist.- Assist an international and domestic site with their badging needs.

Security Operations Center (SOC) Operator, contracted to same client company (major tech). Duties include:- Relieve previous shift Operator, and receive all relevant information from previous shift. Also relay all relevant information to next shift Operator.- Maintain surveillance on many camera views located at several different buildings (campus wide).- Answer all non-emergency Security calls. Assist client employees and external vendors/visitors via phone and email.- Answer all emergency Security calls. Maintain composure under urgent conditions. Receive all pertinent information, and dispatch appropriate Security and ERT personnel. Send out messages via alert system, and document all information for subsequent Incident Report.- Dispatch Specialists as needed (Door unlocks, escorts, security checks, etc.)- Maintain notation of Specialist location/availability. Record Specialist daily activity and submit to management.- Maintain communication with Facilities, and assist as needed.- Assist with Incident Report writing and editing.- Communicate all relevant camera and door issues to SOC Lead.- Coverage for the Badging Office when the Badging Specialist is absent.

Receptionist contracted to client company (major tech). Duties include but are not limited to:- Checking visitors in and out of the main lobby.- Ensuring all employees and visitors wear appropriate ID at all times.- Maintain guard (aka Security Specialist) work schedule (heavy calendaring).- Assist the Security Site Supervisor with misc. tasks, including weekly Security Mobile Unit reports. - Coverage for the Badging Office when the Badging Specialist is absent.- Maintain appearance of lobby desk.

This position involved two separate roles/functions:1. Receptionist:- Greet guests and vendors, and answer the main telephone line. Screen calls and route as necessary.- Maintain the office lobby and conference rooms.- Receive/distribute incoming mail and packages.- Assist the Office Manager with projects as needed.2. HR Admin./Recruiting Coordinator - Schedule interviews (heavy calendaring).- Coordinate candidate travel.- Maintain candidate database (Jobvite).- Perform professional reference checks.- Process background checks.- Coordinate and maintain employee commuter passes (Caltrain).- HR paperwork scanning and filing (both hard and soft copies), including candidate NDA's and Stock Option Grants.

This position involved three separate roles/functions:1. Receptionist/Administrative Assistant for the Corporate Office:- Answer and direct incoming calls, and greet visitors/vendors - Process all incoming and outgoing packages (primarily via UPS and FedEx), and process all incoming and outgoing mail- Book meeting/conference rooms, office supply ordering, process incoming faxes (distribution), copier and fax machine troubleshooting, and miscellanous tasks as needed.2. HR Administrative Assistant: - Review and forward incoming applications/resumes (via email and fax) to the appropriate hiring manager- Pre-screen and conduct phone interviews as requested- Update job postings on the company website as well as external websites (i.e. Craigslist)- Prepare anniversary and baby gifts for the entire company- Assist with various mailing and distribution projects (i.e. Health Care Open Enrollment), and prepare New Hire Orientation packets on a bi-weekly basis.3. Gift Card Specialist: - Answer all incoming gift card support inquiries (via phone and email) - Process and mail all gift card web orders, and process all gift card orders that cannot be placed via the web- Process reports each day for the Accounting Associate, and maintain detailed and thorough gift card order documentation- Communicate with IT and management of potential web issues in relation to gift cards- Order and maintain gift card supplies- Educate new Guest Reservations Specialists on how to take a gift card order from guests.

- Handled high volume queue calls in a call center setting.- Scheduled salon and spa appointments for guests, and answered guest questions.- Received and prepared gift card phone orders in support of the Gift Card Specialist- Previous experience as a Salon Specialist. Duties included keeping up to date on salon specific information, and training of new employees.- Previous experience as a Special Reservations Coordinator Duties included answering guest questions regarding groups and spa packages, scheduling spa package and group appointments, sending guest itineraries via email, and tracking spa package and group bookings through Microsoft Excel.- Coverage for the Guest Service, Gift Card & Administrative Representative at the Home Office as needed.

- Assist customers with product selection and recommendations.- Process customer purchases, returns, and exchanges through a POS Register.- Open new customer credit accounts.- Tidying, cleaning, and other miscellaneous duties as needed.