Rachael Chow Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Leads and mentors a team of 8+ technical, principal, senior, junior, and intern-level project managers who manage and deliver client-facing projects for MCG’s SaaS (Software as a Solution) products. Ensures best practices for defining business requirements, project management, risk assessment and mitigation, and change management. Collaborates cross-functionally with peers to improve the overall customer experience through continuous process improvement. • Led an enterprise OKR (Objectives… Show more Leads and mentors a team of 8+ technical, principal, senior, junior, and intern-level project managers who manage and deliver client-facing projects for MCG’s SaaS (Software as a Solution) products. Ensures best practices for defining business requirements, project management, risk assessment and mitigation, and change management. Collaborates cross-functionally with peers to improve the overall customer experience through continuous process improvement. • Led an enterprise OKR (Objectives and Key Results) initiative tracking KPIs that improved internal scaling and operational efficiency, reducing implementation days by 37 days (23% improvement). • Improved team collaboration and information sharing by creating solution product pages in Confluence that reduced search time by 2x and increased team knowledge, enhancing productivity and efficiency year over year.• Transitioned the team to an online project management platform, TaskRay, that integrates with Salesforce to improve data-gathering reporting capabilities, increase transparency for trending, eliminate disparate tools, and maximize resources. Switching to this solution increased project management documentation productivity by 20%. • Facilitated and led a cross-functional workshop to improve enterprise collaboration and communication to implement new software solutions. Developed a meeting matrix to outline expectations, deliverables, and dependencies as a deliverable from the workshop to streamline future implementations and improve processes and workflow analysis. Show less

Greater Seattle Area

Led, coached, and mentored 6+ senior and junior-level project managers in best practices for client-facing implementations for new clients, solution upgrades, and early adopter projects. Directed initiatives for continuous process improvement and adoption across the team. Managed team project assignments, workload, and resource capacity planning and allocation. Served as point of escalation for personnel and project-related issues.• Developed and maintained project management artifacts and… Show more Led, coached, and mentored 6+ senior and junior-level project managers in best practices for client-facing implementations for new clients, solution upgrades, and early adopter projects. Directed initiatives for continuous process improvement and adoption across the team. Managed team project assignments, workload, and resource capacity planning and allocation. Served as point of escalation for personnel and project-related issues.• Developed and maintained project management artifacts and streamlined processes to improve efficiency. Centralized agendas in a single repository and reduced the number of artifacts by 60%.• Coached and mentored the team to have a growth mindset, build SMART goals, and improve their emotional intelligence, which improved their personal and professional development, performance, and job satisfaction.• Contributed to the team’s growth from 4 to 7 project managers through strategic hiring and effective leadership. Demonstrated exceptional communication and interpersonal skills in building strong relationships with team members and stakeholders, fostering a collaborative work environment.• Received the President’s Award for Customer Service (PACS) in 2021. The PACS is a recognition program for MCG Staff who best exemplify customer excellence, Ideal Team Player traits of humility, hunger, and people smarts. Recipients are nominated by their peers and recognized by their leadership. Show less

Greater Seattle Area

Managed a diverse portfolio of multi-million dollar ACV strategic and national accounts, implemented new and existing software solutions for strategic accounts, and adhered to project management best practices. Served as a trusted liaison and consultant between technical, clinical, and leadership teams within and with clients. Managed complex projects and facilitated communication and collaboration among stakeholders to help drive successful project outcomes.• Lead 40-60 client-facing… Show more Managed a diverse portfolio of multi-million dollar ACV strategic and national accounts, implemented new and existing software solutions for strategic accounts, and adhered to project management best practices. Served as a trusted liaison and consultant between technical, clinical, and leadership teams within and with clients. Managed complex projects and facilitated communication and collaboration among stakeholders to help drive successful project outcomes.• Lead 40-60 client-facing implementations annually, providing quality customer service with organized and timely client communications, resulting in successful implementations and satisfied repeat clients. • Initiated and introduced standardized templates to streamline project management processes, reducing rework and improving efficiency across the entire project management team.• Led small groups focused on cultivating Ideal Team Player traits (as outlined in Patrick Lencioni's book) and fostering a Growth Mindset (as described in Carol Dweck's book), resulting in stronger team relationships, improved emotional intelligence, and higher employee retention rates. Show less

Greater Seattle Area

Managed a diverse portfolio of strategic and national accounts, implemented new and existing software solutions for primary and premium accounts, and adhered to project management best practices. Served as a trusted liaison and consultant between technical, clinical, and leadership teams within and with clients. Managed complex projects and facilitated communication and collaboration among stakeholders to help drive successful project outcomes.• Lead 40-60 client-facing implementations… Show more Managed a diverse portfolio of strategic and national accounts, implemented new and existing software solutions for primary and premium accounts, and adhered to project management best practices. Served as a trusted liaison and consultant between technical, clinical, and leadership teams within and with clients. Managed complex projects and facilitated communication and collaboration among stakeholders to help drive successful project outcomes.• Lead 40-60 client-facing implementations annually, providing quality customer service with organized and timely client communications, resulting in successful implementations and satisfied repeat clients. • Initiated and introduced standardized templates to streamline project management processes, reducing rework and improving efficiency across the entire project management team. Show less

Bellevue, Wa

Managed the implementation of new technology to share health information via the Health Information Exchange (HIE) software and EpicCare Link with partnering clinics in the community. Acted as the liaison to the community providers and their management staff in King County by conducting onsite presentations, demonstrations, and training for Executive Leadership and clinical staff.• Implemented HIE and EpicCare Link for over 40+ clinics and provider offices throughout King County, improving… Show more Managed the implementation of new technology to share health information via the Health Information Exchange (HIE) software and EpicCare Link with partnering clinics in the community. Acted as the liaison to the community providers and their management staff in King County by conducting onsite presentations, demonstrations, and training for Executive Leadership and clinical staff.• Implemented HIE and EpicCare Link for over 40+ clinics and provider offices throughout King County, improving the turnaround time for their client's medical record results. • Analyzed client unique journey maps and provided software process recommendations to streamline workflows. Show less

Greater Seattle Area

Managed the implementation, technical analysis, and development for clinics, Ambulatory Care Centers, and hospitals implementing Epic as their electronic medical record application. Liaised with the Epic Practice Management team, the project workstream leads team, the clinical staff, and the hospital management team to implement the software solutions. Worked cross-functionally on application development, quality assurance testing, and project management to resolve issues and implement… Show more Managed the implementation, technical analysis, and development for clinics, Ambulatory Care Centers, and hospitals implementing Epic as their electronic medical record application. Liaised with the Epic Practice Management team, the project workstream leads team, the clinical staff, and the hospital management team to implement the software solutions. Worked cross-functionally on application development, quality assurance testing, and project management to resolve issues and implement solutions and enhancements. • Managed the implementation of Epic for large hospital systems, both net new and acquired. Partnered with the leadership, analyzed business requirements, and supported their custom configuration of the application to meet the needs of the stakeholders and customers, setting the end-users up for success at go-live.• Led and coordinated project go-lives by planning and creating resource support plans and prioritizing issues for resolution, with successful implementations for over forty clinics and three major hospitals. Show less

Greater Seattle Area

Managed the implementation, technical analysis, and development of the Group Health hospital’s complete move to Epic as their electronic medical record application. Provided project management support to Inpatient program directors and clinical end users with process improvement and software development projects. Provided technical analysis, development, and maintenance for Epic Practice Management Software ADT/Prelude applications, including efforts as required for system upgrades and new… Show more Managed the implementation, technical analysis, and development of the Group Health hospital’s complete move to Epic as their electronic medical record application. Provided project management support to Inpatient program directors and clinical end users with process improvement and software development projects. Provided technical analysis, development, and maintenance for Epic Practice Management Software ADT/Prelude applications, including efforts as required for system upgrades and new releases. • Developed workflows and training material to train 50+ end-users on the Admit, Discharge, and Transfer module.• Worked cross-functionally to prepare detailed specifications for the build to be configured, tested, and debugged. Completed application development, quality assurance testing, and project management. Successfully went live with the inpatient workflow systems without significant issues reported. Show less

PAYROLL: Conducted bi-weekly payroll by use of Automatic Data Processor (ADP) for 120+ employees of all levels. Requires managing personnel files and accounts and practicing a high-level of confidentiality.BENEFITS: Assisted the HR Manager in conducting new hire benefit orientation meetings to review new hire paperwork, as well as the company policies and benefits. Maintained employee benefits and files.HUMAN RESOURCES: Assist HR Manager with screening applicants by reviewing… Show more PAYROLL: Conducted bi-weekly payroll by use of Automatic Data Processor (ADP) for 120+ employees of all levels. Requires managing personnel files and accounts and practicing a high-level of confidentiality.BENEFITS: Assisted the HR Manager in conducting new hire benefit orientation meetings to review new hire paperwork, as well as the company policies and benefits. Maintained employee benefits and files.HUMAN RESOURCES: Assist HR Manager with screening applicants by reviewing resumes and applications, as well as gathering background checks and reference checks. Shadowed HR manager with dispute resolution.PROJECTS: Compiled and manage the company’s quarterly newsletters. Coordinated, planned and facilitated company events. Compiled and distributed company-wide memos and announcements.ACCOUNTS PAYABLE/RECEIVABLE: Managed the AR/AP for the business. Assisted the CFO with managing the billing. Managed the aging of outstanding invoices. Show less

Master Of Public Administration - Mpa, Public Administration

Educated in public service for local, state, or federal government or the nonprofit sector. Received an education that promotes engagement.

Master Of Business Administration - Mba

Bachelor'S, Human Services

Project Management Certification, Project Management