IIt is my job to ensure there is a steady low stress flow environment for staff and patients within this demanding primary care physician office. This includes guaranteeing great customer service and seeing that every patient leaves pleased after their visit with the healthcare provider. My job duties for front office on a daily basis consists of resolving issues that may come up with the front office in a timely manner, answering multiple phone calls as they come in, checking patients in and out, cash handling, scheduling appointments, and making provider schedule adjustments as needed. I also assist with administrative duties within the office. Such as supporting the practice manager with generating letters of discharge for non compliant patients, pain contract violation letters, generating letters for multiple no shows, and generating welcome letters for new patients joining our practice. In my time with front office we not all sites are updated on the paperwork needed for our patients and laws and policies with MHC so I generated a binder for all front office staff to keep at their desks in order to keep our front office staff up to date with current paperwork needed to include ACO program information and ABN’s. I assist with some medical records as well and scan in paper charts turning them into electronic charts, by scanning and indexing them into the Centricity system. This also includes checking the provider schedules and assisting with the request of medical records from other offices and hospitals before patients come in to follow up on those visits. I also have been cross trained in medicom to help with referrals and assist the referrals clerk with referrals if they happen to fall behind or are out of the office.

Took care of special needs children on their transportation to and from school. This included but was not limited to making sure they were securely strapped into harnesses or wheel chair lock downs, talking with them to keep them calm with the change of environment setting, and when needed administering medications for children whose seizures exceeded a certain amount of time. In being a float bus attendant it was important to develop a good work relationship with bus drivers and other staff members took keep things running smoothly if their normal attendants were unavailable.

With this establishment it was my job to ensured that the bar was properly set up to run my shift to serve patrons in a quick and proficient manner. This included setting up the cash register, cleaning the bar area, and restocking anything that might be needed though out my shift. It was essential to maintain and develop a good/ professional relationship with all customers. It was also necessary to make sure patrons were not over served or impaired when it came time for them to leave the bar, and if so take appropriate actions to make sure they got home safely. Being bartender for the Circle S Bar and Saloon also entailed serving food items from the menu to patients in a timely manner.

Took care of a profoundly handicapped individual for their every day needs. Ensuring that this individual maintained a level of independence, while assisting with daily needs that are needed to function with everyday life. This included making healthy meals, showers, dressing, and range of motion exercises.

Ensured that daily needs were fulfilled; such as checking to make sure there were proper funds in all registers, assisting upset customers with any needs that may have arisen, and being supportive with staff that was under my management. A high amount of team work had to be implemented with this position to make sure we functioned well and this retail sore accommodated all who came in to shop and all needs were met. Steinmart had many customer service evaluations from secret shoppers, and I was awarded a customer service excellence award by a secret shopper. We would frequently have fun competitions within staff to make work more enjoyable for all employees and help implement teamwork and assist the staff with developing good work relationships.