-DYNAMIC CUSTOMER SERVICE PROFESSIONAL EXPERIENCED IN BOTH CALL CENTER AND RETAIL STORE SETTING-PRODUCTIVE RELATIONSHIP BUILDER: I EXCEL AT LISTENING TO CUSTOMER NEEDS AND ARTICULATING PRODUCT BENEFITS, CREATING SOLUTIONS THAT PROVIDE VALUE TO THE CUSTOMER-RESPOND TO INQUIRIES, PROVIDING QUALITY SERVICE -LISTEN ATTENTIVELY TO THE CUSTOMER/CLIENTS NEEDS AND WANTS TO ENSURE A POSITIVE EXPERIENCE-STRIVE FOR QUICK COMPLAINT RESOLUTIONS, COMMENDED BY SUPERVISOR FOR THE ABILITY TO RESOLVE PROBLEMS ON THE FIRST CALL AND AVOID ESCALATION-DEMONSTRATE A TALENT FOR COMMUNICATING EFFECTIVELY-MEMORIZED THE COMPANIES PRODUCTS TO ENSURE EXCELLENT SERVICE TO INCREASE SALES-RECOMMENDS SOLUTIONS WITHIN CUSTOMERS BUDGETS AND FOLLOW UP WITH ALL LEADS-TRAINS SEASONAL EMPLOYEES-DEVELOPS EFFECTIVE RELATIONSHIPS WITH CLIENTS AND CUSTOMERS