Rachael Haley Email and Phone Number

Oversee all warehouse operations including but not limited to distribution, receiving, inventory control, small packaging fulfillment, transportation and logistics, production fulfillment/internal transfers, internal and external customer service and order fulfillment, online sales, and vendor communication. Follow TTB guidelines of proper receipt of, shipping, inventory management, transfers, and storage of finished goods and hazmat materials. Plan, prepare, and count warehouses for all major inventories and work directly with the inventory managers with any discrepancies with stock levels. Hire, train, & implement processes to new employees and determine better processes & procedures for existing employees to accompany the growth and changes within the company. Recommend/implement improvement solutions. Ensure time cards are accurate and attendance policy is adhered to. Follow OSHA compliance standards to ensure the safety of employees within the warehouse and when operating forklifts and pallet jacks. Determine and oversee all improvements and maintenance of warehouses and property. Request approval and present reasoning for all capital expenditure projects.

Was responsible for company wide inventory management. Provided oversight of quarterly inventories and direct cycle counts of multiple stores and associated warehouses. Monitor inventory accuracy and product loss while working with the working with staff to problem solve and reduce inventory loss. I also adjust monthly inventory within the system to account for damages, marketing, and employee products.Was acting receiving clerk for 6 months at our warehouse due to a co-worker on maternity leave. Received in product when delivered from our vendors. Making sure that the items are being entered into our system correctly and that the correct product is being delivered. Gathering invoices, matching them with packing slips, ensuring that all prices, shipping, and correct quantities were received, turning them into our finance department. Contacting vendors when there are discrepancies with product that has been delivered. Entering and correcting UPCs when needed. Shelving product and ensuring that it is organized and easily accessible. Pulling product when allocated to stock our four store locations. Knowledge of proper forklift and pallet jack procedures. Knowledge of NetSuites and RFSmart system.

Managed day-to-day duties and tasks performed within our retail store. Constructively and effectively oversaw the employees to ensure they are performing their duties while still maintaining excellent customer service. Handled customer issues and complaints, looking for the best possible outcome for all individuals. Maintained the company’s integrity and values while interacting with our customers. Responsible for managing the stock within the the store and creating aesthetically pleasing displays to motivate customer purchases.

Offered each customer top-notch personal service and polite support to boost sales and customer satisfaction.

Originally I began with the company in Sales. I was moved to the service department to help with the increase of on-boarded properties. Mainly worked on relocating guests out of cabins that went "off program". Created and closed work orders, scheduled maintenance, and cleaning of properties. Handling customer issues and complaints to ensure customer's overall satisfaction, while maintaining a professional demeanor and positive attitude at all times.

Fielding guest phone calls for individuals who are interested in booking a vacation rental. Answering general questions about properties under our company's management. Responding to emails or calls from guests at various stages of their stay. Answering general questions about the area and bring as helpful as possible to ensure their best stay. Assisting current guests who are having issues during their stay. Dispatching issues out to our teams, depending on the situation, that need immediate attention. Interacting with vendors who need help coordinating guest service items. Assisting guests with questions about upcoming reservations, helping them sign their contracts, and sorting out payment issues. Ultimately, communicating with guests as necessary from the corporate office and providing the best customer service possible. In December of 2016 Smokymountains.com sold to Jackson Mountain Homes and subsidiary of Vacation Rental Pros.

Responsible for customer service, cash handling, stocking, and maintaining the restaurant. Cooking to order food, prepping food for service while maintaining proper food safety ethics. Handling employee and customer issues, trying to maintain satisfaction yet overall fairness. Ordering food from representatives, scheduling employees, and maintaining the proper amount of stock for service. Delegating tasks for employees to preform, hiring, and training employees.