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Rachael Harper Email & Phone Number

Consumer Product CX Manager
Location: Atlanta Metropolitan Area, United States 6 work roles 2 schools
1 work email found @equifax.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 86%

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Work email r****@equifax.com
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Role
Consumer Product CX Manager
Location
Atlanta Metropolitan Area, United States

Who is Rachael Harper? Overview

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Quick answer

Rachael Harper is listed as Consumer Product CX Manager based in Atlanta Metropolitan Area, United States. AeroLeads shows a work email signal at equifax.com and a matched LinkedIn profile for Rachael Harper.

Rachael Harper previously worked as Consumer Product CX Manager at Equifax and Consumer Product CX Manager at Equifax. Rachael Harper holds Bachelor'S Degree, Psychology from Oklahoma State University.

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Email format at equifax.com

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{first}.{last}@equifax.com
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Profile bio

About Rachael Harper

CX Strategy, Digital Marketing, Research, VoC Analysis and Program Management. I have led CX teams, created training programs, implemented successful communication and digital experience initiatives to deliver improvements for customers and achieve business goals. I enjoy being able to work collaboratively to ensure initiatives are socialized, supported, researched and well prepared. I am passionate about creating enjoyable experiences that fulfill diverse customer needs.

Listed skills include Research, Competitive Intelligence, Event Management, Software As A Service, and 42 others.

6 roles

Rachael Harper work experience

A career timeline built from the work history available for this profile.

Consumer Product Cx Manager

Equifax

Atlanta, Ga, Us

Consumer Product Cx Manager

Equifax

Atlanta, Ga, Us

- Managed the regulatory product roadmap and online initiatives to ensure consumer friendly experiences through all channels and touchpoints.- Cross functional PM and Customer Experience SME with a focus on digital strategy, accessibility and mobile optimization. - Lead redesign of multiple online product webpages to improve overall ease of use, create consistency with overall brand design, optimize content and meet accessibility requirements.- Assisted as CX operations and digital care SME for large, comprehensive review and update of all regulated consumer communications, to ensure all customer messaging is accurate, helpful and easy to understand.

Jun 2022 - Nov 2023

Customer Experience Program Manager

Equifax

Atlanta, Ga, Us

- CX SME for the Experience Management Center of Excellence (XM COE) dedicated to assisting business leaders, product owners and marketing managers, by providing CX, UX and Content expertise to accelerate initiatives and deliver results. - Created and managed the Experience Management (XM) program to deliver on initiatives that align business goals with customer needs. Working cross-functionally to guide and manage projects from intake to delivery and roll out. - Collaborated across multiple business units to create, refine, improve and implement changes to products and digital assets to improve the entire customer journey.- Improved webpage traffic and keyword efficiency for customer care, support and FAQ content with migration to main site domain.

Mar 2020 - Jul 2022

Cx Product Manager / Research Manager

Chartwell, Inc.

Atlanta, Georgia, Us

Managed the Customer Experience Leadership Council Product. Increased product membership sales by 12% YoY by securing 5 large industry leading clients. Facilitated workshops and conferences to improve clients understanding of customer experience best practices, market trends and socializing successful initiatives from others in the same industry. Leveraged industry benchmarks, trends, best practices and customer research to inform council of potential impacts and areas of opportunity in Customer Experience (CX) and User Experience (UX).Created SME quarterly data driven reports to illuminate programs and technologies from industry leaders and showcase customer experience improvements by others in the space.Regularly attended meetings with internal and external stakeholders to keep senior leadership updated on content, timelines and KPIs.

Mar 2019 - Mar 2020

Customer Research Analyst/ Cx Analyst

Travelport

Langley, Berkshire, Gb

Worked within the Customer Experience team in a research and analysis capacity. Collaborated with internal teams and third parties to support and improve the Travelport customer experience, end to end, through every interaction. Analyzed quantitative and qualitative data to inform, validate and drive improvements.

Jul 2018 - Dec 2018

Research Analyst

Ci Radar

Norcross, Ga, Us

Created and maintained custom Intelligence dashboards for clients across diverse market spaces, using proprietary software and Internet research. Created monthly marketing reports monitoring competitors SEM/SEO campaigns. Owner for multiple industry verticals to support sales and demo's.Assisted Marketing team with projects and ad hoc reports.

Jun 2016 - Jul 2018
Team & coworkers

Colleagues at this company

Other employees you can reach at equifax.com. View company contacts →

JW James Wachira James Wachira Nairobi, Nairobi County, Kenya View → JH Jesse Higgins Jesse Higgins Atlanta, Georgia, United States View → TB Terri Buffolino, Pmp, Sa Terri Buffolino, Pmp, Sa Atlanta Metropolitan Area, United States View → B" Bo Bo "Paul" Yan Atlanta, Georgia, United States View → SL Sean Lee Sean Lee Washington, District Of Columbia, United States View → YW Yeilin Wrighr Yeilin Wrighr Costa Rica View → ME Mona Eid Mona Eid Sydney, New South Wales, Australia View → JV Jacob Verburg Jacob Verburg Camarillo, California, United States View → AR Andrés Redondo Andrés Redondo San José, San Jose, Costa Rica View → SP Sai Panikala Sai Panikala Scarborough, Ontario, Canada View →
2 education records

Rachael Harper education

Bachelor'S Degree, Psychology

Oklahoma State University

Certificate, Introduction To User Experience Design

Georgia Institute Of Technology
FAQ

Frequently asked questions about Rachael Harper

Quick answers generated from the profile data available on this page.

What is Rachael Harper's role at their current company?

Rachael Harper is listed as Consumer Product CX Manager.

What is Rachael Harper's email address?

AeroLeads has found 1 work email signal at @equifax.com for Rachael Harper.

Where is Rachael Harper based?

Rachael Harper is based in Atlanta Metropolitan Area, United States.

What companies has Rachael Harper worked for?

Rachael Harper has worked for Equifax, Chartwell, Inc., Travelport, and Ci Radar.

How can I contact Rachael Harper?

You can use AeroLeads to view verified contact signals for Rachael Harper, including work email, phone, and LinkedIn data when available.

What schools did Rachael Harper attend?

Rachael Harper holds Bachelor'S Degree, Psychology from Oklahoma State University.

What skills is Rachael Harper known for?

Rachael Harper is listed with skills including Research, Competitive Intelligence, Event Management, Software As A Service, Powerpoint, Boolean Searching, Project Management, and Search Engine Marketing.

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