Rachael Heivilin Email and Phone Number

Product and Reporting Analyst, InComm – Emerging Technologies Denver, COInComm is the acknowledged industry leader in prepaid card and transaction technologies, products and services including gift, wireless, games, long distance, music and reloadable debit cards.Product Analyst: • Analyze and author functional business requirements and specifications• Manage projects and schedules utilizing both Agile and traditional methodologies• Collaborate with Software Quality Assurance team to develop test cases, assist with ad hoc testing, and validate smoke tests• Ensure timely and inclusive delivery of company and client expectations by managing the interaction and collaboration of Executive, IT, Development, Quality Assurance and Project Management teams• Manage Emerging Technologies relationships with national service providers CenturyLink and Verizon• Provide production support including database content management, troubleshooting and issue resolution and reporting definition and delivery• Produce innovative solutions to business problems and shape product design through use cases and detailed business impact analysis • Establish rule sets for 3rd party fraud monitoring system. Includes analyzing data from both primary and fraud applications in order to maintain rule accuracy Reporting Analyst: • Identify and analyze end user requirements• Write SQL queries and create mockups• Build, test and deploy reports using SSRS• Manage reporting resource on offshore team • Manage reporting platform (SSRS Report Manager) encompassing 5 production applications• Process and deliver all ad hoc reporting requests via SQL and Excel• Compile and distribute daily, weekly and monthly reports for internal and external clients• Maintain reporting database integrity and data composition

Tutor - CLE Denver Denver, COCollege Living Experience (CLE) provides intensive assistance to college students with autism, Asperger's, learning disabilities and other special needs to become independent adults.• Develop individual teaching plans and tutor college students with various disabilities, including autism, Asperger’s and split brain hemispheres• Tutored Auraria campus students in German and Music Appreciation

Program and Database Administrator, Executive Assistant - Denver Rescue Mission Denver, CODenver Rescue Mission is the oldest, full-service Christian charity in the Rocky Mountain region. They meet people at their physical and spiritual points of need, with the goal of returning them to society as productive, self-sufficient citizens. • Business, database and reporting analysis• Development and general maintenance of custom client tracking database• Compile, evaluate and distribute all Program statistics for all departments • Develop, manage and operate Vehicle Donation Program • Executive Assistant to VP of Programs and Operations• Assist all Program employees and Administration staff as needed