Rachael Holst Email and Phone Number

•Responsible for site analytics and A/B promo testing to drive growth for e-commerce KPIs.•Executed cost savings by 70-80% through site optimization and third-party promotional campaigns.•Managed SEO strategy and campaigns to grow user base and improve brand awareness.•Leveraged online retail platforms to connect with consumers through phone, chat, email, & Salesforce server cloud

• Generated pricing requests from multiple telecommunications carriers• Accurately completed all pricing requests to assist sales team• Played an integral role in establishing new clients and expanding existing client networks• Maintained and controlled accurate records for future use• Served as subject matter expert (SME) on product portfolios

•Effectively communicated with call center representatives and supervising management to ultimately improve the company's metrics by 47%•Provides exceptional professional customer service to clients via phone and email•Maintains a working knowledge of the company's products to assist with specific customer inquiries•Answers customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement of 19%

• Manage print shop inventory including cycle counts and out of stock reports; order supplies.• Resolve customer service issues to satisfaction of clients.• Build ongoing customer relationships and being a trusted expert by utilizing advanced print services knowledge to meet customers’ needs.• Ensure delivery of print orders within quoted timeline.• Handle all quality checks of print orders for accuracy and completeness.• Train copy center associates in machine operating procedures, customer service, and store processes.• Provide cross functional training, when needed, for other associates• Responsible for daily and weekly maintenance/appearance of the print area.

• Responsible for writing accurate descriptions, taking photos, pricing, and uploading information online for products. Products included auto parts and pool and spa components • Pick purchased orders from inventory, ensure product description matches product picked. Determine appropriate shipping cost for products