Rachael Ibbetson Email & Phone Number

Indianapolis, In, Us

• Leverages all company resources to develop value-based solutions for key enterprise clients, aligning with strategic goals to drive future growth for all parties.• Oversees issue resolution through the escalation process, prioritizing and tracking projects including product enhancements, custom report creation, and data corrections.• Converts strong client relationships into champions who provide reviews, serve as trusted references, and participate in marketing materials.•… Show more • Leverages all company resources to develop value-based solutions for key enterprise clients, aligning with strategic goals to drive future growth for all parties.• Oversees issue resolution through the escalation process, prioritizing and tracking projects including product enhancements, custom report creation, and data corrections.• Converts strong client relationships into champions who provide reviews, serve as trusted references, and participate in marketing materials.• Fosters cross-functional internal communication to keep projects on track without overcommitting to clients.• Actively participates in the Culture Committee and the Enterprise Account Council, managing elite strategic clients and influencing the product roadmap in coordination with the product department.• Conducts service reviews with clients, involving steering committees and executive sponsors to ensure alignment and satisfaction. Show less

• Guided clients through the transition from paper to software solutions, reducing the stress of change and overcoming technical challenges.• In managing a small bootstrapped company, embraced an all-hands-on-deck mentality, achieving high goals month over month while remaining resourceful. • Responsibilities included selling, demoing, training, and onboarding, all while ensuring client satisfaction and turning them into our biggest fans. • Translated client feedback to the design… Show more • Guided clients through the transition from paper to software solutions, reducing the stress of change and overcoming technical challenges.• In managing a small bootstrapped company, embraced an all-hands-on-deck mentality, achieving high goals month over month while remaining resourceful. • Responsibilities included selling, demoing, training, and onboarding, all while ensuring client satisfaction and turning them into our biggest fans. • Translated client feedback to the design and development teams to create a simple, streamlined product that users loved.• Directed conferences and took on responsibilities akin to those of an operational manager, demonstrating outstanding leadership and expertise. Show less

Fishers, Indiana, United States

• As part of the onboarding team, integrated back-of-house machines and point-of-sale applications with the company's innovative SaaS tool. • Quickly mastered complex integration options to design and execute optimal solutions, while building strong client relationships and earning their trust.

• Consulted provider practices and billing companies to successfully manage their businesses with a full-service SaaS platform. • Collaborated with marketing and product development teams to ensure we addressed what truly mattered to end users. • Hosted sales demos for the sales team while managing own pipeline of prospects.

• Delivered stellar product presentations by simplifying complex technical components for non-tech-savvy users, understanding their pain points, and overcoming objections. • Maintained a 48% average close rate in sales deals. • Facilitated open discussions between prospects and sales reps by creating professional yet engaging meeting environments.• Adeptly processed and adjusted to prospects' unexpected needs, catered service solutions to both small and enterprise groups, and… Show more • Delivered stellar product presentations by simplifying complex technical components for non-tech-savvy users, understanding their pain points, and overcoming objections. • Maintained a 48% average close rate in sales deals. • Facilitated open discussions between prospects and sales reps by creating professional yet engaging meeting environments.• Adeptly processed and adjusted to prospects' unexpected needs, catered service solutions to both small and enterprise groups, and completed RFIs. Additionally, collected feedback, collaborated with product development and marketing teams, and gained insights into the competitive market space. Show less

• Ensured client happiness and loyalty by supporting customers in onboarding PM/EHR systems. • During the 90-day implementation, focused on onboarding, training, and supporting clients to build relationships and drive product adoption for long-term loyalty. • Maintained a 98% retention rate month over month by delivering quick results and being a trusted resource. Identified upsell opportunities and created value-add proposals to expand product usage.• Set the tone and expectations… Show more • Ensured client happiness and loyalty by supporting customers in onboarding PM/EHR systems. • During the 90-day implementation, focused on onboarding, training, and supporting clients to build relationships and drive product adoption for long-term loyalty. • Maintained a 98% retention rate month over month by delivering quick results and being a trusted resource. Identified upsell opportunities and created value-add proposals to expand product usage.• Set the tone and expectations for long-term support and established standards and SOPs for continuous improvement. Show less

San Clemente, California

Oversaw retention of over 100 accounts annually while supporting sales training for representatives and managers to ensure successful implementation and results.

Watertown, Massachusetts

• Gathered and analyzed claim rejections to identify payer-specific trends, collaborating with engineers to develop an internal claim scrub that enhanced first-pass rates and boosted the company's competitive edge in the marketplace. • Cultivated relationships with insurance payers to gain valuable insights into claim rejection patterns.

Waltham, Massachusetts

• Managed fee schedule requests from providers within the PPO network, serving as a liaison between them and the contracting department to resolve conflicts and negotiate agreements. • Effectively addressed issues related to fee schedules, including balance billing and discrepancies in payment rates, ensuring adherence to agreed-upon terms.