Rachael Lam, Mha Email & Phone Number

Portland, Or, Us

Remote

Remote

Manager of managers with 3 teams: CSR, SMB, and Mid-Market. Responsible for retention, growth, and the CS stakeholder for Product launches and GTM.

Portland, Oregon Metropolitan Area

Manager of Customer Success, SMB

Tualatin, Oregon

Assisting care management RNs with care management and coordination for inpatient discharges across the Legacy system.

Portland, Oregon Area

Satellite office lead, office management and site coordination•Support Medical Assistants and multiple Providers across multiple clinics•Sole coordinator experienced with Orthopedic, Physiatry, and Primary Care •Ancillary and procedure ordering, patient access, and insurance authorizations•Training new staff on workflow efficiency and ensuring clinical compliance•Assisting Medical Assistants with triage calls•Researching Orthobiologics with the Physiatry providers to… Show more Satellite office lead, office management and site coordination•Support Medical Assistants and multiple Providers across multiple clinics•Sole coordinator experienced with Orthopedic, Physiatry, and Primary Care •Ancillary and procedure ordering, patient access, and insurance authorizations•Training new staff on workflow efficiency and ensuring clinical compliance•Assisting Medical Assistants with triage calls•Researching Orthobiologics with the Physiatry providers to present to the Board•Resource for Portland Trail Blazers and Portland Winterhawks for clinical needs Show less

Beaverton, Oregon

•Responsible for performance and development of new store location•Charged with screening and interviewing new employees•Conducted weekly performance reviews with direct reports •Worked with Regional Manager to set sales goals and developed training programs

•Trained staff on policies, procedures, and efficient workflow•Developed tools for staff to improve sales skills and meaningful customer interactions•Collaborated with the Manager to set sales goals

Eugene, Oregon Area

I lead the project to expand the aquatic program. When I joined the team, there was one instructor, I helped develop the program to include four instructors, two lifeguards, and a triathlon trainer. Coordinating the schedule between multiple departments, and increased the Aquatics revenue by 8% in my first 10 months.

Master'S Degree, Healthcare Administration

Bachelor Of Science (B.S.), Human Physiology