I am passionate and self-motivated with a strong desire to become a Workforce Engagement (WFE) expert. I love being involved in contact centre operations, advising agents and managers how to succeed with the latest tools and techniques, building their confidence and skills, and supporting them at every single stage of the customer lifecycle. I combine technical prowess, product knowledge, and operational experience with strong people skills in order to quickly build credibility and manage client expectations. Specifically, I will be able to match product features to customer goals and derive an optimal solution aligned to the success of the client and our product.Managing relationships and applying the right balance of skills and experience will ensure that you always have true empathy for the client and their customers, resulting in helpful guidance, timely assistance, and an extraordinary level of care which, alongside our software, we want to become known for.I work closely with the Client Director to become part of a new team of world-class implementation and client management specialists. I own and support your own portfolio of client engagements and be involved in all aspects of the relationship from initial sales support and onboarding through to ongoing client support. In addition to managing specific client projects and supporting multiple clients, I also play an active role in the creation of support material such as customer onboarding playbooks and marketing material such as blogs, white papers, case studies, webinars, etc.As part of our customer success-focused, results-driven business I am responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer adoption of the EvaluAgent product.

● Continually identify commercial opportunities and improve sales/profit.● Competitor analysis & market research.● Initiatives and projects to improve the online customer experience.● Create and implement long term online growth strategies.● listening to customer requirements and presenting appropriately to make a sale.● Maintaining and developing relationships with existing customers in person and via telephone calls and emails.● Cold calling to arrange meetings with potential customers to prospect for new business.● Communicating with target audiences and managing customer relationships.● Maintaining and updating customer database.● Contributing to, and developing, marketing plans and strategies.● Supporting the marketing manager and other colleagues.● Reviewing my own sales performance, aiming to meet or exceed targets.● Gaining a clear understanding of customers' businesses and requirements.● Attending team meetings and sharing best practice with colleagues.

● Liaise with colleges, universities and training providers.● Employee engagement to achieve targeted employment results for candidates.● Checking the eligibility of all the candidates.● Producing and updating CV’s, interviewing of candidates.● Full adherence to company systems and procedures.

● Liaise with colleges, universities and training providers.● Employee engagement to achieve targeted employment results for candidates.● Checking the eligibility of all the candidates.● Producing and updating CV’s, interviewing of candidates.● Full adherence to company systems and procedures.

● Mentoring new employees through the training programmes.● Day to day running of Sales Team, 12 advisors.● Conducting 1-2-1 and coaching sessions.● Inputting and checking application forms for personal loans.