Masters in Business Administration Core Modules Include: Strategy, Organizational Behaviour, Financial Reporting & Accounting, Markets & Investments, Business in the Global Economy, Analytics, HR Management, Marketing, Operations

Modulous is a construction technology company focused on alleviating the global housing shortage by reducing planning and execution time for residential builds at scale by way of proprietary software and modular Kit of Parts. I worked alongside the company’s directors to examine the potential for Modulous' proprietary solutions to be delivered in strategic North American markets. This included identifying and segmenting potential customers, suggesting priorities for commercialization and making recommendations for service offerings.

• Developed and fostered relationships with fast paced legal teams by delivering highly responsive service to help ensure lawyers met pressing deadlines with quality work they could rely upon in cour• Secured contracts with leading UK law firms, overseeing project execution and ensuring adherence to service level agreements, often delivering ahead of time and under budget• Delivered presentation on effective communication strategies to legal client services team from North America, EU and APAC at TransPerfect global conference (Amsterdam 2022) helping to strengthen client communications• Onboarded and mentored new recruits in London, Toronto and Dublin in 1:1 sessions, including training them on KPIs which allowed them to start contributing to individual and team goals• Lead the analysis of a potential new AI product offering by collaborating with internal stakeholders and running customer demonstrations, assessing its fit for the TLS services portfolio

• Increased TLS’s brand awareness among industry practitioners by attending industry conferences locally and internationally leading to new client relationships and business generation• Delivered training session for new client services recruits at TransPerfect’s North American Conference (Nashville 2019), sharing tips for early career success • Delivered a transparent approach to client service, proactively updating customers on budgets throughout projects, ensuring visibility at every stage

• Supported my managers book of business by taking on the execution and delivery of projects sold, answering client queries, changes in deadlines and additional requests ensuring seamless customer experience • Represented TransPerfect at the International Bar Association conference in Washington, DC (2016), Sydney (2017) and Rome (2018) - attended annually by 8000+ legal professionals- increasing exposure of the TLS brand globally • Developed and strengthened client relationships in key markets (Toronto and Montreal), often travelling to meet clients in their offices • Awarded TransPerfect “True Blue” Award 2017 for “dedication to and exemplification of company values”.

• Actively contributed to Process Development to meet ISO: 9001 standards and have participated in annual ISO audit• Participated in the process of job-costing for the purpose of invoicing• Took a leading HR role in the thorough processing of submitting federal government employee work-permit records• Assisted in the implementation of special projects such as the new, more effective waste management system and participating in marketing integration meetings with management• Experienced and gained an appreciation for operations as they pertain to doing business with major global automotive manufacturers

• Attentively addressing questions from parents and members• Promptly replying to voicemails and e-mails with answers and pertinent information• Independently organized and convened a successful annual Jr. tennis tournament with players from Windsor, London and Sarnia (August 2012 and August 2013)• Provided exceptional service to club members by making thoughtful decisions regarding league composition – taking into consideration the many diverse personalities and needs of members. • Taking initiative to proactively address potential problems