Rachael O.A Monye Email & Phone Number

Russia

Abuja, Federal Capital Territory, Nigeria

• Led the project on Hantec Academy by coordinating audio and visual media, the education team and key staff on a 4-section educational material for clients of the organization. This educational suite can be found on Google Classroom and Udemy and has empowered over 200 students with the skills and a certificate to trade the financial markets. The Hantec Academy has expanded to other countries in the Hantec Market’s group and has increased customer acquisition and user engagement.• Worked… Show more • Led the project on Hantec Academy by coordinating audio and visual media, the education team and key staff on a 4-section educational material for clients of the organization. This educational suite can be found on Google Classroom and Udemy and has empowered over 200 students with the skills and a certificate to trade the financial markets. The Hantec Academy has expanded to other countries in the Hantec Market’s group and has increased customer acquisition and user engagement.• Worked with the management and marketing teams on the year’s marketing and social media projects, and other marketing strategy.• Worked with the Global marketing team to create content for social media; Facebook (paid and organic), Twitter and LinkedIn and created engagement strategies.• Wrote copies and captions for social media content; organic and sponsored.• Repurposed blog, webinar and seminar content across the organizations social media platforms.• Lead paid social media lead generation campaigns to support the delivery of KPIs from both a Marketing and Sales standpoint.• Lead and increased engagement campaigns through social media marketing and other promotions.• Written scripts for various promotional material (inhouse and external) and advert.• Co-handled influencer marketing campaigns Show less

Abuja, Federal Capital Territory, Nigeria

Abuja, Federal Capital Territory, Nigeria

. Made over $250,000 as an intern (Over 100% of my target) in 2021• Grew and managed a client base of over 800 clients• Facilitating clients access to their trading portal and Forex classes.• Fast tracking client wallet funding and withdrawals.• Customer support by providing useful information, answering questions and responding to clients when they reach out.• Maintaining professional cordial relationships with the clients while ensuring that Hantec meets and satisfies… Show more . Made over $250,000 as an intern (Over 100% of my target) in 2021• Grew and managed a client base of over 800 clients• Facilitating clients access to their trading portal and Forex classes.• Fast tracking client wallet funding and withdrawals.• Customer support by providing useful information, answering questions and responding to clients when they reach out.• Maintaining professional cordial relationships with the clients while ensuring that Hantec meets and satisfies their needs.• Giving Forex based Asset Management advice on demand. Show less

Lagos, Nigeria

Headed a team of 3 people to run social media accounts on Telegram, Facebook, Instagram, LinkedIn and Twitter.• Planned and executed a social media revamp for Instagram and LinkedIn leading to an increase in our reach by 57%. Ran an Easter campaign in April 2022 that lead to a 23,150% increase in mentions, 568% increase in profile visits and 103% increase in impressions.• Growing the following and interaction on the pages through the strategic use of Hashtags and Paid Adverts and… Show more Headed a team of 3 people to run social media accounts on Telegram, Facebook, Instagram, LinkedIn and Twitter.• Planned and executed a social media revamp for Instagram and LinkedIn leading to an increase in our reach by 57%. Ran an Easter campaign in April 2022 that lead to a 23,150% increase in mentions, 568% increase in profile visits and 103% increase in impressions.• Growing the following and interaction on the pages through the strategic use of Hashtags and Paid Adverts and Broadcast messages.• Executed multiple themed marketing campaigns to improve audience engagement and brand reach.• Communicated with the audience across the social media platforms to get feedback on products and services and provided support when needed.• Attending to all requests and enquiries that come through our platform.• Used of Canva, created graphics to keep the social media space true to our brands ideals and keep content across all platforms cohesive.• Successful coordination and running of adverts on target social media with results. Show less

Lagos, Nigeria

Lagos State, Nigeria

. Telesales Champion of the month of August 2019• Utilized customer relationship management (CRM) software to track sales and customer interactions.• Improved customers product knowledge through regular check-ins and mass communication solutions• Processing payments made and initiating refunds at the end of the sale.• Managed customer relationships by providing advert upload demonstrations and addressing any concerns or inquiries.• Aftersales follow up with clients through… Show more . Telesales Champion of the month of August 2019• Utilized customer relationship management (CRM) software to track sales and customer interactions.• Improved customers product knowledge through regular check-ins and mass communication solutions• Processing payments made and initiating refunds at the end of the sale.• Managed customer relationships by providing advert upload demonstrations and addressing any concerns or inquiries.• Aftersales follow up with clients through periodic call appointments.• Maintaining professional relationships with the clients while ensuring that product meets and satisfies their needs.• Solving crisis and calming the customer’s grievances to preserve the customer’s confidence in the organization and to grow goodwill amongst the external stakeholders. Show less