Rachael Scheper Email & Phone Number

Hackettstown, Nj, Us

Picatinny Arsenal, Nj

Hackettstown, Nj / Bradenton, Fl

Hackettstown, Nj

Picatinny Arsenal

Provide administrative support to 20+ Core and Matrix employees (Product and Deputy Product Managers, Engineers). Arrange global and domestic travel packages, ensure approval of travel itineraries and all travel expenses are organizationally and regulatory compliant, process complex expense reports, ensure adherence to company policy and full reimbursement, develop electronic presentations, charts, graphs, reports, spreadsheets and documents.Functional expert for administrative processes, guidelines and documentation, create and maintain department organization charts and knowledge management assets, ensure logistical support through calendar scheduling and maintenance, time and attendance tracking via MeSpace and Automated Time Attendance and Production System (ATAAPS). Coordinate with counterpart assistants in other divisions to ensure administrative coverage.

Picatinny Arsenal, Nj

Started as a Trainee; completed Contracting Certifications to secure increased responsibilities and annual promotions. Obligated 150+ contract actions ($50M+) through the procurement process; solicitation, cost analysis, expense validation, technical evaluation coordination, negotiations, preparation of memorandum and determinations, contract award and post-award modifications in compliance with local and Federal Acquisition Regulations.Managed and maintained acquisition documentation within multiple database systems to sustain unified and efficient processes; to adhere to local and national government mandated specifications and protocol.Monitored and controlled contract progression priorities; communicated contract status to stakeholders.

Hackettstown, Nj/Bradenton, Fl

Distributed software packages and managed subscription data access to clients.Provided customer service, general issue resolution and Tier 2 technical support for two software applications.

Hackettstown, Nj

Provided customer service and support excellence to 350 domestic / international clients with varied education, skill and proficiency levels; Tier 2 technical support and issue resolution for two financial software applications.Developed / maintained knowledge management documentation to sustain operational excellence: application detail, software installation, training materials, financial data processing procedures, department policy / procedure manual. Developed and implemented application on-line help, field definitions, tutorials and frequently asked questions.Created, organized and maintained client information database - contact information, access permissions, technical support and training history; managed the distribution of software packages and subscription data.Designed, developed and maintained the Company’s product website.Created application training documentation and course outline; conducted training sessions individuals and small groups (virtually, face-to-face).Collaborated with CEO, Director of Sales and a 3rd party marketing vendor on the launch of new software product (Domestic / International); product logo development, marketing materials, quality assurance testing, data validation.Partnered with the CEO and technical team for software development initiatives and user interface design; utilized support knowledge to provide input from the users’ perspective.

Bachelor Of Business Administration, Business Administration And Management, General, 3.9

High School Diploma, College Prep