Rachael Scott-Howe Email & Phone Number

West Palm Beach, Florida, United States

West Palm Beach, Florida Area

• Provides sales service to 1000+ accounts including veterinary general practices and specialty practices.• Identifies opportunities and leads solution development efforts that address customer needs and exceed expectations on an ongoing basis.• Solely responsible for establishing and maintaining a business plan to attain sales growth and market share penetration objectives and development of accounts in south Florida territory.• Consistent maintenance of mutually beneficial relationships with both internal and external sales representatives from multiple distribution companies to partner in customer growth. • Circle of Excellence 2021, National Rank 1/52 • Dream Team 2018, National Rank 4/54

West Palm Beach, Florida Area

• Solely responsible for sales growth, market share penetration and development of defined accounts in the West Palm Beach territory• Consistently exceeded annual sales targets• Optimize call activity and post call follow up to meet customer needs and exceed expectations • Mentored and trained new hires with on-boarding, product & disease state education, and territory management training.• Direct liason for educational workshops with key distribution partners: Patterson Veterinary Supply, Henry Schein Animal Health, & MWI Animal Health.

Wellington, Fl

• Responsible for customer invoicing across all three businesses, treadmill and stall delivery and installation coordination, service planning & logistics, maintenance scheduling and inventory control • Responsible for all human resources duties (payroll, health insurance, new hire on boarding etc.)• Coordinated vendor space, prepared trade show exhibits and design marketing material• Prepare horse show entries, manage feed and stable supplies inventory, schedule farrier and veterinary appointments for company owned and clients’ horses

West Palm Beach, Florida Area

• Managed a $2-$4 million backlog to ensure accurate and timely closure of orders• Received and processed incoming customer purchase orders & managed Return Material Authorizations• Resolved discrepancies by interfacing with internal and external sales teams, customers, pricing teams, product management and vendors• Communicated with manufacturing facilities to resolve shipment inquiries, discrepancies and expedites• Provided and ensured excellent customer service and consistently ranked as a top performer• Provided training to new employees and heritage Avaya employees new to Nortel product line post merger• Achieved 92% service rating by processing 400+ orders per month with 98% invoice accuracy

Sunrise, Fl

• Coordinated order fulfillment by working with Engineers, Sales Representatives and Customers• Received and processed incoming customer purchase orders • Requested, processed and managed Return Material Authorizations• Investigated and resolved accounts receivable disputes• Achieved 92% service rating by processing 400+ orders per month with 98% invoice accuracy• Resolved discrepancies by interfacing with internal and external sales teams, customers, pricing teams, product management and vendors• Managed open orders to ensure shipments meet customer needs and installation timelines• Managed a backlog between $2 and $4 million in orders to ensure accurate and timely closure • Communicated with manufacturing facilities to resolve shipment inquiries, discrepancies and expedites• Provided and ensured excellent customer service and consistently ranked as a top performer• Provided training to new employees and heritage Avaya employees new to Nortel product line post merger• Provided on call after hours support for customer hardware and software emergencies• Provided first level SAP support for peers • Facilitated training sessions on new processes along with ongoing refresher training sessions• Created and maintained training documents