I left education in 2007 and started my career as a care assistant. I completed an NVQ level 3 in Health and Social Care, to achieve the highest possible standard of care and to gain a greater understanding and empathy for the residents we cared for as part of a team.My duties included, caring for all basic needs of our residents from washing and dressing, ensuring each individual felt safe and dignified, adapting to each individuals unique needs. Using my initiative on a regular basis to ensure we carried out the best possible care.I was fully qualified in administering medication including, but not limited to, insulin, controlled drugs, drops and inhalers. I gained this qualifications as an NVQ 2 in Managing Medication through Lloyds Pharmacy in 2016.I also have separate qualifications in:NVQ 2 in DiabetesNVQ 2 in DementiaI am a confident telecommunication specialist. I have experience in dealing with multiple queries and making sales over the telephone, in a prompt and professional manner. I believe offering a good customer service is an important aspect for any business.I started this role in 2016 and have strived to achieve a high level of service and this has been recognised by my employer.I am self motivated and put 100% into any project I am involved in. I take pride in my work and achievements. I am always looking to progress and take on new responsibilities.