Rachael So Email & Phone Number

Seattle, Wa, Us

New York, Ny, Us

Bellevue, Washington, United States

Seattle, Washington, United States

• Managed and implemented clients’ brand research projects, driving them from inception to production go-live, generating $250,000 quarter over quarter.• Designed and delivered dashboards utilizing Qualtrics’ cutting-edge technology to visualize consumer data, resulting in a 87% renewal rate and exceeding customer expectations by achieving 100% average CSAT. • Maintained strong partnerships with 100+ clients by ensuring clean and organized data to meet their diverse needs, resulting in 100% overall customer satisfaction. • Developed innovative methods to juxtapose customer and brand research data, presenting new insights surrounding brand perceptions.

• Investigated issues regarding global poverty and wrote weekly articles published on The Borgen Project’s online blog.• Fundraised $500 toward supporting the non-profit advocacy efforts to address global poverty.• Advocated for global poverty-alleviating bills by writing to government officials, contributing to the U.S. Senate passing the READ Act Reauthorization Act.• Mobilized others to advocate for change by writing letters to local government representatives.

• Supported 6 customer sites by meeting with clients and developers and determining solutions on the systems to match client needs.• Improved data storage for a customer, increasing storage space by 10x, by working through different solutions both in the hardware and software side of the HPSS product.• Updated the front facing HPSS website to a new format which better highlights HPSS’s offerings to the public and interested parties.• Revised code to enhance functionality and improve client experience with HPSS products• Inspected bugs for old and new releases of the HPSS product, helping revise and enhance functionality of code.• Wrote test ideas and test cases for new releases of IBM’s storage offerings while revising and creatingdocumentation to ensure quality of products.

Houston, Texas Area

• Applied agile methodology, including daily meetings and sprints, to project workflow increasing project completion by 10%.• Implemented alternate logging tool to update translation system using C reducing lines of code by approximately 1,000+ lines to improve readability and ease when updating.• Checked-in code using SVN for identified bugs as needed. • Reviewed and executed approximately 30-40 test cases for specific sub-project (has not been deployed); reported bugs to team lead and entered information into specified website.• Presented report on internship learnings, including high performance storage systems in government systems, to approximately 30 attendees.

Federal Way, Wa

• Developed software to organize, track, and sift through 300-400 points of strategic data related to major online marketplaces; utilized data to create comparison reports of online competitor’s rankings.• Used Python and SQL to develop a batch process to run every three hours and insert data into a database.• Designed and organized a MySQL database in order to hold information and make for easy retrieval of data.• Developed a web interface that draws from the MySQL database for easy access to relevant and essential data.

Master'S Degree, Marketing Science

Bachelor Of Science - Bs, Computer Science