Rachael Acker Email & Phone Number

Develop innovative AI-driven design frameworks and playbooks as part of Digital & Organizational Transformation projects. Pioneered application of GenAI prompting in Design Research projects and workshops, improving adoption of emerging technologies using human-centered design methods and narrative storytelling.Facilitate human-centered leadership workshops and Nurse Innovation sprints, augmented by GenAI at Mass General Brigham, Boston College, SONSIEL conferences, NurseHack4Health events sponsored by Johnson & Johnson.

Princeton, New Jersey, Us

Establish design capabilities to replatform legacy clinical trial applications. Deliver enterprise ready design system, establish design-led product delivery cadence to reimagine IRB submission experience.

Portsmouth, Nh, Us

MadPow was a strategic design agency that leverages human-centered design, systems thinking and the psychology of motivation to create innovative experiences and reimagine future solutions that are good for people and good for business.Managed team of Strategists. Developed #GoodAI principles in thought leadership materials for organizational change management strategies.

Experience Strategy Advisor & UX design related consulting work. Deliverables included opportunity maps, futures frameworks, product experiences, visualizations of complex systems & operational optimization recommendations.Clients included Boston College, Mass General Brigham, UPenn Nursing, Tufts Nursing Innovation, Genentech/Roche, Elevance Health, Cascade.bio, Genospace, Decibel Therapeutics, Fidelity Investments & Sun Life Financial.

Boston, Ma, Us

Led experience strategy and zero to one production of a financial wellness product built on AI-driven decision intelligence. The solution applied design thinking and behavioral economics principles to reframe spending for millennials.Managed and operationalized cross functional teams of designers, engineers and data scientists around design culture - made space for ethnographic research and collaborative co-design sessions to accelerate ideas to production in rapid iterations.

Cambridge, Massachusetts, Us

Delivered a Design System and championed UX design and Research as a means to deliver human centered product features. Redesigned a protocol query builder and interactive clinical trial analysis platform, optimizing patient enrollment at Sites and better collaboration with Sponsors through shared analysis dashboards.

Employee #8. Designed and prototyped solutions for big data problems using machine learning that led to Series A funding and company launch. Hired to build design capabilities to meet early stage startup needs.Designed adaptive interaction patterns for AI driven user experiences.

Basel, Baselstadt, Ch

Led and grew a global UX team. Ran design thinking workshops, co-design sessions and presented at conferences to raise awareness of UX in life science. Designed tech pilots with early drug discovery scientists.Designed pilot of a tumor model management solution in Oncology that evolved into a global scientific initiative. The study was published in Nature, Hui Gao, et al., 2015, High-throughput screening using patient-derived tumor xenografts to predict clinical trial drug response, Nature Medicine volume21, pages 1318–1325. Launched Software Interaction Guide (SIG), a self-service bootstrap solution and UI interaction toolkit for scientific application developers.

Saint Louis, Missouri, Us

As part of the product management team, responsible for designing energy bill analysis, a service with custom solutions at over 50 utilities, including Puget Sound Energy, WE Energies, Kansas City Power and Light, Idaho Power and Northwest Natural.Proposed and implemented a branding and website integration strategy which led to increased service revenue.Redesigned the EnergyPrism product line, aggregating a set of analytical tools into a customer service portal to get usage trends & tips on saving energy, resulting in a more seamless experience for utility customers.Evangelized the need for user experience and participatory design sessions with clients. Instituted wire frames and ran card sorting exercises to collaborate remotely on requirements gathering and developing UI specs.

Redwood City, California, Us

UX lead for Admin, Portal and Commerce platforms with hands on experience developing style sheets, cross-browser, usability, internationalization and accessibility standards.Managed a team of designers & developers who produced HTML templates and graphical assets. Conducted user acceptance of the Portal product redesign project to validate design iterations.Instituted wire frames for Engineers & Product Managers to coordinate product design, customer testing and user acceptance, UI development compliance and QA test plans. Exceeded product strategy by enabling quicker demo customizations and higher out-of-box enterprise deployments while showcasing web application design best practices internally to train developers.Ran various UX research and design activities from competitive analysis, conceptual model design, UI interaction patterns to setting usability standards for GE Supply’s billing application and Canada’s bank (CIBC) banking applications.

Defined market segments, created experiential marketing strategy prototypes and ran product acceptance focus groups to produce design templates.

Boston, Ma, Us

Bs, Computer Science

Advanced Courses In Human Computer Interaction

Design Thinking Bootcamp: From Insights To Innovation