Rachael Acker Email and Phone Number
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I am a design strategist and innovator passionate about creating human-centered solutions that foster wellbeing, emotional intelligence, and meaningful connections. I draw inspiration from nature, systems thinking, and frameworks like Human-Centered Design, Theory of Mind and Self-Determination Theory. I focus on developing tools and spaces that empower individuals to thrive—whether through healthcare innovations, education, or professional growth.With a focus on empathy, creativity, and responsible tech, I lead initiatives that blend visionary thinking with tangible impact. My work spans coaching, workshop facilitation, and strategic design, aiming to help people and organizations achieve breakthroughs that are both human and sustainable.My approach is a belief that by amplifying human agency and supporting emergent behaviors, we can create outcomes that mirror the complexity and resilience of natural ecosystems. I’m driven by a desire to build healthier, more equitable futures through collaboration and innovation.
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Founder, Human Centered Ai AdvisorHealthero.Io Mar 2024 - PresentDevelop innovative AI-driven design frameworks and playbooks as part of Digital & Organizational Transformation projects. Pioneered application of GenAI prompting in Design Research projects and workshops, improving adoption of emerging technologies using human-centered design methods and narrative storytelling.Facilitate human-centered leadership workshops and Nurse Innovation sprints, augmented by GenAI at Mass General Brigham, Boston College, SONSIEL conferences, NurseHack4Health events sponsored by Johnson & Johnson. -
Director Of User ExperienceWcg May 2023 - Mar 2024Princeton, New Jersey, UsEstablish design capabilities to replatform legacy clinical trial applications. Deliver enterprise ready design system, establish design-led product delivery cadence to reimagine IRB submission experience. -
Vp, Experience Strategy & ResearchMad*Pow Jul 2021 - May 2023Portsmouth, Nh, UsMadPow was a strategic design agency that leverages human-centered design, systems thinking and the psychology of motivation to create innovative experiences and reimagine future solutions that are good for people and good for business.Managed team of Strategists. Developed #GoodAI principles in thought leadership materials for organizational change management strategies. -
Product Innovation & Design ConsultingHealthero.Io Oct 2006 - Jul 2021Experience Strategy Advisor & UX design related consulting work. Deliverables included opportunity maps, futures frameworks, product experiences, visualizations of complex systems & operational optimization recommendations.Clients included Boston College, Mass General Brigham, UPenn Nursing, Tufts Nursing Innovation, Genentech/Roche, Elevance Health, Cascade.bio, Genospace, Decibel Therapeutics, Fidelity Investments & Sun Life Financial. -
Head Of ExperienceCinch Financial Nov 2016 - Sep 2018Boston, Ma, UsLed experience strategy and zero to one production of a financial wellness product built on AI-driven decision intelligence. The solution applied design thinking and behavioral economics principles to reframe spending for millennials.Managed and operationalized cross functional teams of designers, engineers and data scientists around design culture - made space for ethnographic research and collaborative co-design sessions to accelerate ideas to production in rapid iterations. -
Director Of User ExperienceTrinetx, Inc. Jun 2016 - Nov 2016Cambridge, Massachusetts, UsDelivered a Design System and championed UX design and Research as a means to deliver human centered product features. Redesigned a protocol query builder and interactive clinical trial analysis platform, optimizing patient enrollment at Sites and better collaboration with Sponsors through shared analysis dashboards. -
Ux LeadTamr Sep 2013 - Sep 2014Employee #8. Designed and prototyped solutions for big data problems using machine learning that led to Series A funding and company launch. Hired to build design capabilities to meet early stage startup needs.Designed adaptive interaction patterns for AI driven user experiences.
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Global Head Of UxNovartis Institutes For Biomedical Research (Nibr) May 2010 - Dec 2013Basel, Baselstadt, ChLed and grew a global UX team. Ran design thinking workshops, co-design sessions and presented at conferences to raise awareness of UX in life science. Designed tech pilots with early drug discovery scientists.Designed pilot of a tumor model management solution in Oncology that evolved into a global scientific initiative. The study was published in Nature, Hui Gao, et al., 2015, High-throughput screening using patient-derived tumor xenografts to predict clinical trial drug response, Nature Medicine volume21, pages 1318–1325. Launched Software Interaction Guide (SIG), a self-service bootstrap solution and UI interaction toolkit for scientific application developers. -
User Experience ManagerNexus Energy Software, Now Aclara Jun 2003 - Sep 2006Saint Louis, Missouri, UsAs part of the product management team, responsible for designing energy bill analysis, a service with custom solutions at over 50 utilities, including Puget Sound Energy, WE Energies, Kansas City Power and Light, Idaho Power and Northwest Natural.Proposed and implemented a branding and website integration strategy which led to increased service revenue.Redesigned the EnergyPrism product line, aggregating a set of analytical tools into a customer service portal to get usage trends & tips on saving energy, resulting in a more seamless experience for utility customers.Evangelized the need for user experience and participatory design sessions with clients. Instituted wire frames and ran card sorting exercises to collaborate remotely on requirements gathering and developing UI specs. -
Human Factors Design EngineerBroadvision Oct 2000 - Jun 2003Redwood City, California, UsUX lead for Admin, Portal and Commerce platforms with hands on experience developing style sheets, cross-browser, usability, internationalization and accessibility standards.Managed a team of designers & developers who produced HTML templates and graphical assets. Conducted user acceptance of the Portal product redesign project to validate design iterations.Instituted wire frames for Engineers & Product Managers to coordinate product design, customer testing and user acceptance, UI development compliance and QA test plans. Exceeded product strategy by enabling quicker demo customizations and higher out-of-box enterprise deployments while showcasing web application design best practices internally to train developers.Ran various UX research and design activities from competitive analysis, conceptual model design, UI interaction patterns to setting usability standards for GE Supply’s billing application and Canada’s bank (CIBC) banking applications. -
Ui ArchitectMeansbusiness Jun 2000 - Sep 2000Defined market segments, created experiential marketing strategy prototypes and ran product acceptance focus groups to produce design templates.
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Creative Lead & Ux DesignerMaxsol Inc Apr 1998 - May 2000
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Product EngineerPds International Mar 1996 - Mar 1998 -
Multimedia Technologist, James Joyce Research CenterBoston University Sep 1994 - Feb 1996Boston, Ma, Us
Rachael Acker Skills
Rachael Acker Education Details
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Boston UniversityComputer Science -
Tufts UniversityAdvanced Courses In Human Computer Interaction -
Stanford UniversityDesign Thinking Bootcamp: From Insights To Innovation
Frequently Asked Questions about Rachael Acker
What company does Rachael Acker work for?
Rachael Acker works for Healthero.io
What is Rachael Acker's role at the current company?
Rachael Acker's current role is Design Strategy, Human centered AI, Nurse Ally.
What is Rachael Acker's email address?
Rachael Acker's email address is ra****@****pow.com
What is Rachael Acker's direct phone number?
Rachael Acker's direct phone number is +161768*****
What schools did Rachael Acker attend?
Rachael Acker attended Boston University, Tufts University, Stanford University.
What are some of Rachael Acker's interests?
Rachael Acker has interest in Children, Webapps, Environment, Education, Science And Technology, Green Awareness, Sustainable Energy, Arts And Culture, Health.
What skills is Rachael Acker known for?
Rachael Acker has skills like User Experience, User Interface Design, Information Architecture, Agile Methodologies, Interaction Design, User Centered Design, Usability Testing, Usability, User Interface, Web Development, User Experience Design, Web Applications.
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