Rachael Acker

Rachael Acker Email and Phone Number

Design Strategy, Human centered AI, Nurse Ally @ Healthero.io
Rachael Acker's Location
Greater Boston, United States, United States
About Rachael Acker

I am a design strategist and innovator passionate about creating human-centered solutions that foster wellbeing, emotional intelligence, and meaningful connections. I draw inspiration from nature, systems thinking, and frameworks like Human-Centered Design, Theory of Mind and Self-Determination Theory. I focus on developing tools and spaces that empower individuals to thrive—whether through healthcare innovations, education, or professional growth.With a focus on empathy, creativity, and responsible tech, I lead initiatives that blend visionary thinking with tangible impact. My work spans coaching, workshop facilitation, and strategic design, aiming to help people and organizations achieve breakthroughs that are both human and sustainable.My approach is a belief that by amplifying human agency and supporting emergent behaviors, we can create outcomes that mirror the complexity and resilience of natural ecosystems. I’m driven by a desire to build healthier, more equitable futures through collaboration and innovation.

Rachael Acker's Current Company Details
Healthero.io

Healthero.Io

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Design Strategy, Human centered AI, Nurse Ally
Rachael Acker Work Experience Details
  • Healthero.Io
    Founder, Human Centered Ai Advisor
    Healthero.Io Mar 2024 - Present
    Develop innovative AI-driven design frameworks and playbooks as part of Digital & Organizational Transformation projects. Pioneered application of GenAI prompting in Design Research projects and workshops, improving adoption of emerging technologies using human-centered design methods and narrative storytelling.Facilitate human-centered leadership workshops and Nurse Innovation sprints, augmented by GenAI at Mass General Brigham, Boston College, SONSIEL conferences, NurseHack4Health events sponsored by Johnson & Johnson.
  • Wcg
    Director Of User Experience
    Wcg May 2023 - Mar 2024
    Princeton, New Jersey, Us
    Establish design capabilities to replatform legacy clinical trial applications. Deliver enterprise ready design system, establish design-led product delivery cadence to reimagine IRB submission experience.
  • Mad*Pow
    Vp, Experience Strategy & Research
    Mad*Pow Jul 2021 - May 2023
    Portsmouth, Nh, Us
    MadPow was a strategic design agency that leverages human-centered design, systems thinking and the psychology of motivation to create innovative experiences and reimagine future solutions that are good for people and good for business.Managed team of Strategists. Developed #GoodAI principles in thought leadership materials for organizational change management strategies.
  • Healthero.Io
    Product Innovation & Design Consulting
    Healthero.Io Oct 2006 - Jul 2021
    Experience Strategy Advisor & UX design related consulting work. Deliverables included opportunity maps, futures frameworks, product experiences, visualizations of complex systems & operational optimization recommendations.Clients included Boston College, Mass General Brigham, UPenn Nursing, Tufts Nursing Innovation, Genentech/Roche, Elevance Health, Cascade.bio, Genospace, Decibel Therapeutics, Fidelity Investments & Sun Life Financial.
  • Cinch Financial
    Head Of Experience
    Cinch Financial Nov 2016 - Sep 2018
    Boston, Ma, Us
    Led experience strategy and zero to one production of a financial wellness product built on AI-driven decision intelligence. The solution applied design thinking and behavioral economics principles to reframe spending for millennials.Managed and operationalized cross functional teams of designers, engineers and data scientists around design culture - made space for ethnographic research and collaborative co-design sessions to accelerate ideas to production in rapid iterations.
  • Trinetx, Inc.
    Director Of User Experience
    Trinetx, Inc. Jun 2016 - Nov 2016
    Cambridge, Massachusetts, Us
    Delivered a Design System and championed UX design and Research as a means to deliver human centered product features. Redesigned a protocol query builder and interactive clinical trial analysis platform, optimizing patient enrollment at Sites and better collaboration with Sponsors through shared analysis dashboards.
  • Tamr
    Ux Lead
    Tamr Sep 2013 - Sep 2014
    Employee #8. Designed and prototyped solutions for big data problems using machine learning that led to Series A funding and company launch. Hired to build design capabilities to meet early stage startup needs.Designed adaptive interaction patterns for AI driven user experiences.
  • Novartis Institutes For Biomedical Research (Nibr)
    Global Head Of Ux
    Novartis Institutes For Biomedical Research (Nibr) May 2010 - Dec 2013
    Basel, Baselstadt, Ch
    Led and grew a global UX team. Ran design thinking workshops, co-design sessions and presented at conferences to raise awareness of UX in life science. Designed tech pilots with early drug discovery scientists.Designed pilot of a tumor model management solution in Oncology that evolved into a global scientific initiative. The study was published in Nature, Hui Gao, et al., 2015, High-throughput screening using patient-derived tumor xenografts to predict clinical trial drug response, Nature Medicine volume21, pages 1318–1325. Launched Software Interaction Guide (SIG), a self-service bootstrap solution and UI interaction toolkit for scientific application developers.
  • Nexus Energy Software, Now Aclara
    User Experience Manager
    Nexus Energy Software, Now Aclara Jun 2003 - Sep 2006
    Saint Louis, Missouri, Us
    As part of the product management team, responsible for designing energy bill analysis, a service with custom solutions at over 50 utilities, including Puget Sound Energy, WE Energies, Kansas City Power and Light, Idaho Power and Northwest Natural.Proposed and implemented a branding and website integration strategy which led to increased service revenue.Redesigned the EnergyPrism product line, aggregating a set of analytical tools into a customer service portal to get usage trends & tips on saving energy, resulting in a more seamless experience for utility customers.Evangelized the need for user experience and participatory design sessions with clients. Instituted wire frames and ran card sorting exercises to collaborate remotely on requirements gathering and developing UI specs.
  • Broadvision
    Human Factors Design Engineer
    Broadvision Oct 2000 - Jun 2003
    Redwood City, California, Us
    UX lead for Admin, Portal and Commerce platforms with hands on experience developing style sheets, cross-browser, usability, internationalization and accessibility standards.Managed a team of designers & developers who produced HTML templates and graphical assets. Conducted user acceptance of the Portal product redesign project to validate design iterations.Instituted wire frames for Engineers & Product Managers to coordinate product design, customer testing and user acceptance, UI development compliance and QA test plans. Exceeded product strategy by enabling quicker demo customizations and higher out-of-box enterprise deployments while showcasing web application design best practices internally to train developers.Ran various UX research and design activities from competitive analysis, conceptual model design, UI interaction patterns to setting usability standards for GE Supply’s billing application and Canada’s bank (CIBC) banking applications.
  • Meansbusiness
    Ui Architect
    Meansbusiness Jun 2000 - Sep 2000
    Defined market segments, created experiential marketing strategy prototypes and ran product acceptance focus groups to produce design templates.
  • Maxsol Inc
    Creative Lead & Ux Designer
    Maxsol Inc Apr 1998 - May 2000
  • Pds International
    Product Engineer
    Pds International Mar 1996 - Mar 1998
  • Boston University
    Multimedia Technologist, James Joyce Research Center
    Boston University Sep 1994 - Feb 1996
    Boston, Ma, Us

Rachael Acker Skills

User Experience User Interface Design Information Architecture Agile Methodologies Interaction Design User Centered Design Usability Testing Usability User Interface Web Development User Experience Design Web Applications Software Development Cross Functional Team Leadership Wireframes Product Management Project Management Css Scrum Software Project Management Management Enterprise Software Leadership Requirements Analysis Strategy Analytics Enterprise Architecture Integration Testing User Scenarios Software Documentation Mobile Applications Business Analysis Sdlc Agile Project Management Requirements Gathering

Rachael Acker Education Details

  • Boston University
    Boston University
    Computer Science
  • Tufts University
    Tufts University
    Advanced Courses In Human Computer Interaction
  • Stanford University
    Stanford University
    Design Thinking Bootcamp: From Insights To Innovation

Frequently Asked Questions about Rachael Acker

What company does Rachael Acker work for?

Rachael Acker works for Healthero.io

What is Rachael Acker's role at the current company?

Rachael Acker's current role is Design Strategy, Human centered AI, Nurse Ally.

What is Rachael Acker's email address?

Rachael Acker's email address is ra****@****pow.com

What is Rachael Acker's direct phone number?

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What schools did Rachael Acker attend?

Rachael Acker attended Boston University, Tufts University, Stanford University.

What are some of Rachael Acker's interests?

Rachael Acker has interest in Children, Webapps, Environment, Education, Science And Technology, Green Awareness, Sustainable Energy, Arts And Culture, Health.

What skills is Rachael Acker known for?

Rachael Acker has skills like User Experience, User Interface Design, Information Architecture, Agile Methodologies, Interaction Design, User Centered Design, Usability Testing, Usability, User Interface, Web Development, User Experience Design, Web Applications.

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