Rachael Edwards Email & Phone Number

Ogden, Utah, United States

Ogden, Utah, United States

Ogden, Utah, United States

Ogden, Utah, United States

Ogden, Utah, United States

Hill Air Force Base, Utah

Ogden, Utah

• Establish and maintain professional business relations with the two VMware clients for Marketstar and ensure a high level of service and client satisfaction
• Maintain and administrate over $2 M in the statement of work with VMware from a business perspective and interface with Marketstar legal, finance, and human resources departments.
• Lead interface with both VMware clients on team operations issues (headcount reconciliation, budgets, events, badging, building access, special projects, etc)
• Develop strategic and tactical goals and objectives based upon market direction and product releases for the VMware TAP and VMware Marketing Teams within the Marketstar organization.
• Ensure we are maintaining our operational metrics, business deliverables, and reporting by tracking partner account management activities, trending, and response times.
• Balance, manage, and project quarterly budget for all sales, training, and service contest and bonuses

Ogden, Utah

• Served as the main point of contact between the VMware TAP client and Marketstar
• Managed and administrated $1M VMware TAP Statement of work with VMware which included payroll, expense reporting, budget, staffing, and equipment allocation which led to hiring a 12 person team to manage partner.
• Managed overall team performance and conducted performance appraisals to provide measurable feedback to staff for improved performance.
• Responsible for ensuring goals are being met and exceeded while achieving a 20% program growth quarter over quarter.
• Create and implement sales, training, and customer service contest to meet specific business objectives
• Ensured program success by driving team to execute strategic plan to achieve client objectives and maintain 3 day SLA on all partner inquiries.

Green Bay, Wisconsin Area

Responsible for leading projects on system enhancements and seeing them from the proposal phase, through user acceptance testing, and releasing them in production. Maintained project schedules, timelines, deliverables, and outcomes. Managed inter-departmental relationships between product build, claim, customer service, and appeals from a project out come.

Green Bay, Wisconsin

Instructed over 300 new associates on proper claims adjudication and call handling procedures.Responsible for educating over 300 new claim associates on Humana's history and growthDesigned, maintained, and delivered curriculum for Humana's individual product to over 100 Humana One AssociatesCreated, compiled, and reported, skill check and assessment.

Green Bay, Wisconsin

Provided benefit/coverage information to internal and external customers Educated external customers on Humana’s web based tools.Reviewed and adjudicated claims and claim appeals based on research and/or additional information Determined medical necessity based on medical information provided

North Ogden, Utah

Identified manufacturing needs and prepare 30 month forecast for supplier reviewDeveloped potential bidder lists, request for quotes, purchase orders, and negotiate pricing for part procurementMonitored and evaluate supplier performance and ability to meet procurement requirementsMaintained key operating statistic data for supplier baseLiaison to IT.

Bachelor Of Science (Bs), Professional/Technical Sales

Associate Of Arts (A.A.), Merchandising