Rachael A E Riley Email & Phone Number

United Kingdom

Reading, England, United Kingdom

I am currently responsible for delivering multiple projects at a time, taken from a sales-handover through to business-as-usual. I follow Prince2 methodology throughout all the project stages.Communication is key; from scheduling calls and setting expectations to resolving escalations and issues. I ensure there are regular discussions on all my projects.

United Kingdom

I effectively managed and delivered specific CIPHR Work Packages to new and existing customers.I worked effetively within the implementation team to assist and drive projects through the implementation processes.I developed and maintain a template project plan for the project delivery team, covering the implementation of all CIPHR products and services..

London, United Kingdom

Working within the Business Operations department, I managed up to 20 projects at a time. I successfully took the projects from project initiation, through pricing, setup, testing into production. I created and managed all project documentation including; project plans; RAID logs; Scope and Live Letters; ensuring that they were kept up-to-date, I adeptly.

Fleet

As consultant, I was a project manager, seller, supporter and finance organiser for the setup of an enterprise payment solution for multiple clients. I was responsible for liaising and communicating with multiple internal and external stakeholders to achieve project and service goals. Ensuring that the right message was delivered by the right people to the.

Reading, United Kingdom

I was internally promoted within Bottomline Technologies from Implementation Team Leader to Enterprise Project Manager. The role required me to manage up to 30 projects all for the implementation of enterprise payment solution of Webseries, the customer base was across the UK and Europe. Knowledge of the modules and solutions was required as it was a very.

Reading, United Kingdom

I was promoted internally from Implementation Project Co-Ordinator to Implementation Team Leader and had the dual responsibility of managing a team of up to six internal personnel and several external consultants, alongside continuing to manage a portfolio of software implementations. A key part of my role was in maintaining strong customer relations.

Reading, United Kingdom

I was promoted internally from 1st Line Support to Software Co-ordinator and due to my previous experience, was able to use my technical knowledge to then further support and advise customers I was helping for implementations.I successfully managed the implementation of an order book up to 200 at any one point, making contact with customers, checking.

Reading, United Kingdom

I was the first point of contact for customers when things went wrong, advising businesses big and small. During busy periods I would work with the team to keep to SLA’s and log in call and during quieter periods, gain further experience and knowledge of products making me better able to the varied support customer calls.I maintained a high level of.

Reading, United Kingdom

Promoted internally from Customer Service Advisor to Banking Advisor, it was a face-to-face role where I supported the general public with banking and financial support, ensuring a high level of sensitivity and confidentiality in everything I did.Using a structured customer review system, I regularly met sales and service targets. Above that, I was also.

Leeds Then Reading, United Kingdom

I joined HBOS in February 2006 in the Leeds store, where gained a solid position providing traditional counter and desk service to the general public in a face-to-face environment. The role required accuracy and active cash management. While in the Leeds store, I was seen as a reliable colleague, taking on several security roles and assisted in back-office.

Graphic Design And Advertising, Graphic Design, Certificate Of Higher Education

Activities and Societies: Student Ambassador, Karate,

Bachelor Of Technology (Btech), Graphic Design

Gcse