Expert qualifications in the planning, development and oversight of highly efficient operations and high-performance employees within fast-paced, service-oriented business environments. Valued for ability to get things done under pressure, and flexi¬ble in responding to changing business objectives and cyclical market trends. Additional areas of expertise:• Sought after by business leadership for strategic analysis, needs assessment and business advisory skills, with reputation for professional¬ism and pragmatic solutions to business, financial and operational challenges.• Traversed divergent agendas and business philosophies to create effective processes, performance management systems and reports for operations, administration, information technology, human resources and sales/service groups.• Advanced the company’s objectives and goals, and created a strong corporate culture by building human resources departments, recruitment/development practices and employee engagement/retention programs.• Optimized people, processes and technology to maximize limited resources, reduce costs and deliver the highest level of service. Well-versed in IT sourcing, outsourcing and business application support.• Demonstrated strong organization, problem solving skills, fiscal discipline, staff utilization and execution capabilities, consistently delivering solutions on time and to the highest quality standards.Specialties: Business Applications: Microsoft: (Word, Excel, Access, Publisher, PowerPoint, Outlook, Visio); Adobe (Illustrator, Acrobat); Word Perfect, Corel DrawFinancial & Human Resources Applications: Symantec (Quicken, QuickBooks, QuickBooks Pro); ADP-PC Payroll; ReportSmith; Paychex; iEmployee; ezLabor; MAS 90