Rachael Basak Email & Phone Number

Esher, England, United Kingdom

Esher, England, United Kingdom

London, England, United Kingdom

Head of Operations - London, Caring Services

London, England, United Kingdom

Specific achievements:Successfully established and led the London Business Team during a period of significant flux creating a high performing, open and accountable culture. The Team were nominated for the “Best Team” as part of the Marie Curie People Awards in 2019. Led and guided the bid team to win a new Service with a 24hr deadline completing rapid due diligence and successful bid response. The win generated £1.8m on a full cost recovery basis and huge service growth for one of… Show more Specific achievements:Successfully established and led the London Business Team during a period of significant flux creating a high performing, open and accountable culture. The Team were nominated for the “Best Team” as part of the Marie Curie People Awards in 2019. Led and guided the bid team to win a new Service with a 24hr deadline completing rapid due diligence and successful bid response. The win generated £1.8m on a full cost recovery basis and huge service growth for one of our Nursing Regions.Developed improved relationships with Hospice colleagues to enhance management of referrals, performance management and service re-design discussions. Show less

Specific achievements:Oversaw the business and commercial elements of over a third of the London and South East contracts to drive a 15% growth in patient numbers and a 30% growth in income.Led the Bromley service tender and subsequent re-design in partnership with St Christopher’s. This led to the recent service developments working alongside commissioners and St Christopher’s extending Marie Curie’s reach with a more sustainable service model.Project Managed the… Show more Specific achievements:Oversaw the business and commercial elements of over a third of the London and South East contracts to drive a 15% growth in patient numbers and a 30% growth in income.Led the Bromley service tender and subsequent re-design in partnership with St Christopher’s. This led to the recent service developments working alongside commissioners and St Christopher’s extending Marie Curie’s reach with a more sustainable service model.Project Managed the implementation and evaluation of a “New Way of Working” for the London and South East Nursing Service. Show less

Specific achievements:Working directly for the Director of Primary Health Care Delivery:Managed and led the establishment of the “Break the Brake” service to identify and prevent the development of Osteoporosis in women aged 50 and over.Developed a programme plan for the organisation’s extensive work related to diabetes through prevention to long term management.Developed a business case for the establishment of a “map of medicine” approach.Coached and… Show more Specific achievements:Working directly for the Director of Primary Health Care Delivery:Managed and led the establishment of the “Break the Brake” service to identify and prevent the development of Osteoporosis in women aged 50 and over.Developed a programme plan for the organisation’s extensive work related to diabetes through prevention to long term management.Developed a business case for the establishment of a “map of medicine” approach.Coached and mentored staff in project management tools and techniques both in group workshop sessions and one to one. Show less

Working directly for the Chief Executive and Operations Manager:Produced new communications materials for the organisationDeveloped an outline communications strategy for the Trustee led Sub Group.Developed and led a new approach to raising the profile of the organisation.

Specific achievements: Care and Health Practice DevelopmentWorking directly for the Care and Health Practice Director, supported the establishment of the Care and Health Practice including:- Developing Care and Health consulting propositions;- Establishing Care and Health intern programme; and- Establishing framework for the recruitment of new team members at all levels from Programme -Managers to Junior Consultants.Client (Billable) Work- Care Bill… Show more Specific achievements: Care and Health Practice DevelopmentWorking directly for the Care and Health Practice Director, supported the establishment of the Care and Health Practice including:- Developing Care and Health consulting propositions;- Establishing Care and Health intern programme; and- Establishing framework for the recruitment of new team members at all levels from Programme -Managers to Junior Consultants.Client (Billable) Work- Care Bill analysis;- Health and Social Care Integration Programme Interviews and recommendations;- Shared Care Record Outline and Full Business Case; and- InterRAI Project Initiation Document and stakeholder event. Show less

Achievements: Successful establishment of the Borough’s Health and Wellbeing Board and development of the first Local Authority led Health and Wellbeing Strategy.Developed new methodology and approach to “Ensuring Quality and Minimising Risk” for those commissioning their own support as a result of personalisation. Development of the Promoting Independence Strategy for the Adults Health and Wellbeing Directorate which was approved by Cabinet and formally adopted by the… Show more Achievements: Successful establishment of the Borough’s Health and Wellbeing Board and development of the first Local Authority led Health and Wellbeing Strategy.Developed new methodology and approach to “Ensuring Quality and Minimising Risk” for those commissioning their own support as a result of personalisation. Development of the Promoting Independence Strategy for the Adults Health and Wellbeing Directorate which was approved by Cabinet and formally adopted by the Council.Business Manager for the Directorate Management Team. Show less

Strategy and Policy Projects Officer, Special Projects Team, Chief Executive’s DirectorateAchievements: Supported the delivery of strategy and policy projects by carrying out analytical work streams. Projects included developing the process and plan for the Council’s Medium Term Financial Plan and a cultural change initiative for a new Chief Executive.July 2007 to April 2009Strategy and Policy Projects Officer, Policy and Performance DirectorateAchievements: A workstream… Show more Strategy and Policy Projects Officer, Special Projects Team, Chief Executive’s DirectorateAchievements: Supported the delivery of strategy and policy projects by carrying out analytical work streams. Projects included developing the process and plan for the Council’s Medium Term Financial Plan and a cultural change initiative for a new Chief Executive.July 2007 to April 2009Strategy and Policy Projects Officer, Policy and Performance DirectorateAchievements: A workstream lead for the Council’s ambitious Transforming Adult Social Care Project in response to Putting People First. Developed self-directed support assessment questionnaire meeting business needs.Implemented self-directed support assessment questionnaire in pilot sites managing change activities as required.Developed options for the ways individuals could manage their personal budgets to improve choice and control for them and to manage risk effectively for the authority.Delivered a new Direct Payments Policy for Adult Social Care. Show less

Postgraduate Diploma, Management Studies

Bachelor Of Science (Bsc), Sociology, First Class Honours