Senior Account Manager (January 2018 - present)Account Manager (July 2016 - January 2018)Producer (November 2015 - July 2016)Client relationship management: - Primary day-to-day agency contact and escalation point, with a thorough understanding of clients’ businesses and goals.- Trained in effective presenting and verbal communication.Innovative thinking: - Ensure that digital innovation is embedded in planning through to project delivery.- Challenge convention for clients by exploring impactful new opportunities.Budget ownership: - Manage tracking and reporting of performance to ensure team accountability and quality of deliverables.- Responsible for retention and growth of accounts, focussed on turning opportunities into solutions.Integrated channel expertise: - End-to-end project life-cycle management, from requirements gathering and scoping to project initialisation, execution, testing, results analysis and BAU support. - Proficient use of Umbraco, standard Social Media Channels, Google Analytics, Adobe Creative Suite and Microsoft Office.- Completed Agile project management training, with Scrum Master Certification (Jan 2015). Also accustomed to Waterfall methodology.

Hired initially as an on-site events technician and operative for audience engagement specialists, Concise Media Design, moving to Assistant Project Manager after three months, and to Project Manager shortly after. International project management: managed up to fifteen simultaneous projects, across five offices and four time zones:- Project lead for creative, development, production and third party teams to create custom audience engagement apps for international corporate events.- Key contact for client, venue and event organisers.- Planned and managed the logistics and technical installation of bespoke secure Wi-Fi networks in multiple venues and structures.Business operation and growth: integral part of small management team, focused on optimising operation processes and growth within the business:- Key contributor for the design and roll-out of new company-wide project management and tracking tools.- Travelled to Hong Kong office to oversee the roll out of these tools and train the Asia-Pacific project management team.- Led on product demonstrations and presentations for prospective clients and frequently presented digital technology to large corporate event audiences.

Approached at the New Designers Exhibition 2013 in London to utilise specific skill-set and assist course leaders on the University’s Interior design honours course.- Launched an open-forum advice service to support students with the development of their business through knowledge sharing on the advertising and branding for the creative industry.- Provided further advice on identifying and pursuing post-graduation opportunities.- Tutored students on interpreting their final project briefs, encouraging different ways of thinking and the exploration of their concepts in workshop and sketchbooks.- Developed personal practice further with access to state of the art equipment

- Shop floor sales to hit store and personal targets. - Financial store administration- Mentoring of new staff- Visual merchandising