Rachael Devries Email & Phone Number

Bloomington, Minnesota, United States

Maple Grove, Minnesota, United States

Maple Grove, Minnesota, United States

Bloomington, Minnesota, United States

Greater Minneapolis-St. Paul Area

Assisted Director of Guest Services with supervising and training of 10-15 employees. Maintained and ordered office equipment and supplies. Collaborated with managers of other departments to brainstorm and implement strategies to raise guest satisfaction. Completed payroll and assisted in creating the weekly schedule. Acted as a point of contact for corporate project team members to ensure their reservations and preferences are accurate each week.

Welcome guests to the Sheraton Bloomington and offer luggage assistance, transportation assistance, and valet parking. Act as main point of contact for guests and visitors to the hotel. Build relationships with guests, both new and returning, by answering questions, comments, and concerns both in person and over the phone. Manage guests’ reservations and billing methods

Provided tactful customer service to difficult or demanding customers in regards to billing errors, incorrect reservation details, and various service issues. Assisted Front Office Manager with supervising and training of 15-20 employees. Maintained office equipment and supplies. Collaborated with managers of other departments to brainstorm and implement strategies to raise guest satisfaction

Greater Minneapolis-St. Paul Area

Maintained the brand image of The Westin Minneapolis by being welcoming, friendly, and professional to guests and other staff members. Assisted guests by using problem solving skills and a positive attitude to resolve any problems or complaints they have. Maintained knowledge of the Twin Cities and ongoing events to ensure guests have the most memorable and relaxing stay possible.

Greater Minneapolis-St. Paul Area

Communicate with residents and visitors to solve any problems. Facilitate communication between Office Assistants and the Business Operations Supervisor. Assist in the training of new staff members and the planning and leading of all staff meetings. Manage multiple email accounts to ensure quick and accurate responses to any requests and complaints from residents or visitors. Maintain a clean, organized, and functional working environment.

Greater Minneapolis-St. Paul Area

Provide friendly customer service to all residents and visitors. Utilize problem solving skills to manage every day tasks, unusual situations, and crises.