Successfully managed life cycle of travel related projects from proposal, presentations, scheduling, project team, project development and delivery, and project closeout. Maintained up-to-date documentation regarding immigration policy and documentation requirements to provide travelers and Resource Managers with accurate policy guidance.Engaged in professional correspondence with travelers and Resource Managers to answer questions regarding cross boarder travel services, process, and outcomes.Responsible for collection of accurate and complete traveler information to ensure data integrity and accuracy of team reporting.Utilized existing knowledge and available travel tools and documentation to provide accurate and personalized travel assessments for Resource Managers and travelers.

Established and maintained positive relationships with accounts.Provided training to Brand Ambassadors. Cultivated positive experiences centered around the brand, educating consumers on the product style, and brand talk points.Gathered feedback and provided detailed account audits and post-event recaps using online reporting system.Executed program within approved framework.

Handled marketing for the venue including social media, email blasts, promotions, and in-house visuals. Coordinated all events: creative concept, promotion, event production, staff uniforms, specialty entertainment, and marketing. Composed all event contracts. Created and reported weekly sales goals. Led the lounge catering and setup teams to execute large catering receptions and sessions while organizing and managing all sponsors and affiliate accounts. Managed and responsible for service and booking multiple private, semi-private, charity/Fundraisers, catering and convention parties and accounts, while maintaining the client’s superior satisfaction in their overall service experience and increasing revenue. Handled corporate, entertainment, and catering groups ranging from 10 to 500 from $500 to $30,000. Composed all event contracts. Created and reported weekly sales goals. Managed all staff departments, scheduling, disciplinary, training, and team building. Led the lounge catering and setup teams to execute large catering receptions and sessions while organizing and managing all sponsors and affiliate accounts. Managed and responsible for service and booking multiple private, semi-private, charity/Fundraisers, catering and convention parties and accounts, while maintaining the client’s superior satisfaction in their overall service experience and increasing revenue. Handled corporate, entertainment, and catering groups ranging from 10 to 500 from $500 to $30,000.

Performed general accounting and cash handling duties, including making deposits, conducting safe audits, accounts payable, vendor invoices, and balancing cash drawers.Directed food service operations, including menu planning, forecasting food and beverage sales, and managing inventory.Managed office operations and procedures, including administering payroll, preparing office correspondence, and managing documentation.Prepared and analyzed reports, including daily sales report, at-a-glance snapshots, sales tax reports, and mid-month and end-of month reports.

Analyzed, designed, developed and implemented community-based marketing outreach activities.Managed transition of residents into facility environment.Facilitated meetings with prospective residents and their families, including leading tours of the facility and grounds and supplying information about room selection and available amenities.Prepared model rooms for tours.Point-of-contact for referrals.

Provided customer service for both onsite and virtual customers.Assisted the General Management Department with secretarial duties and light accounting. Performed Accounts Payable duties, including processing invoices.