Rachael Erwin Email & Phone Number

Kent, WA, US

Greater Seattle Area

-Assist client in definitions of project objectives, scope, organization, timelines and overall approach.-Conduct research and data collection to gain understanding of the business.-Support development of process improvement and change management knowledge for client and team members. -Define business process requirements, identify gaps and recommend.

Seatac, WA

-Lead continuous improvement and operational business improvement initiatives for operating divisions within Alaska Airlines and Horizon Air.-Own continuous improvement activities within the operational business improvement portfolio and develops and leads divisional programs supporting key focus areas including change management, training development, and.

Seattle, WA

-Provide process improvement and project management services across department and functional boundaries using Lean, Six-Sigma and other strategies. -Lead project teams that are focused on delivering measurable results, documented and sustained improvement in health care and service delivery.-Establish and maintain effective working relationship with.

Involved with highly complex improvement projects using Lean strategy deployment system. Met quality standards and the production of expected deliverables during all phases of project life cycle: initiating, planning executing, controlling and closing. - Member of Emergency Department Hospital Inpatient Lean Team, working to implement transition management.

- Implemented Lean Daily Management System including standard work and process improvement for claims team of 20 claims processors, adjusters and auditors resulting in a reduction in inventory and wait time and an increase in quality.-Guided the work activities of team members covering Intake and Commercial Claims functions of Claims Department.- Provided.

- Delivered classroom or one-on-one training, using lesson plan and training course materials created for the class or product.- Responded to priority training requests in order to meet regulatory requirements. - Met with sponsors and/or manager to determine training needs and objectives, and recommend training design.- Developed training plans in order to.

- Monitored calls for staff of 25 Customer Service Representatives in order to determine if representatives provided customers current, accurate information and were adhering to professional customer service standards. - Conducted taped monitoring and side-by-side monitoring of representatives and met monthly to provide feedback, identify good performances.

- Consulted with managers to develop recruitment strategies for difficult to fill positions.- Ensured that hiring processes were in compliance with employment laws and collective bargaining agreements.- Composed and placed advertising in appropriate media.- Facilitated new employee orientation.- Communicated daily with potential candidates regarding all.

Bachelor Of Arts, Sociology

Activities and Societies: Resident Assistant

Education record