In this role, I manage administrative and operations processes by facilitating various tasks. Coordinate domestic travel for 2 Leaders. Oversee meeting management by scheduling 15 to 50 meetings weekly. Attend 1 industry event per month for networking purposes. Plan and execute 6 to 8 employee workshops for clients annually on average. Interface with 12 clients concurrently to earn a 95% client satisfaction rating. Lead inventory management with technology resources including cost-benefit analysis. Overlook 1 website and 3 social media outlets to ensure 100% compliance and quality.

In this role, I managed 7 employees to achieve 90% employee retention. Promoted strategic initiatives through the creation of plans to present to stakeholders that highlighted scope, status, budget, performance, issues, and risks. Oversaw the onboarding process, monitoring performance, and activity metrics. Monitored client experience to drive improvement and gain efficiencies. Supported Division Leader by maintaining sales records, prepping all agendas and supporting meeting materials, managing schedules, and coordinating domestic travel for up to 10 people.

In this role, I coordinated 100+ certificates of insurance per week to achieve 60% compliance based on client actions. Trained new team members on processes and insurance to increase productivity by 50%. Refined documentation and reporting to achieve client deliverables and quality assurance.

In this role, I managed and distributed information to fulfill contractual requirements. Coordinated administrative tasks for 2 Leaders. Managed 5 projects concurrently, with a budget of $500 to $20K and timeline of 1 month to 2 years per project. Increased branding consistency by 30% through the coordination of email campaigns and management of social media channels. Wrote marketing content for 2 marketing materials weekly.