Rachael Meyer Email & Phone Number

• Led Account Management team who were the main point-of-contact for all clients (approx 400) across the company.• While handling all client relations for the company, I architected and implemented new system functionality using Salesforce, HubSpot, ZenDesk and Buildium to reduce ticket volume and continue to improve client onboarding and post onboarding experience.• Worked with the development team to drive rapid system improvement from targeted user feedback and testing.

• Led team of 5 cross-functional individuals, directing all Operations in GA, TX, FL, and AZ.• Built team reporting structure to foster a safe environment for communication, teamwork, and growth.• Supervised onboarding, leasing, and management of over 200 properties. This included adding 80 new properties in 4 months, reducing listing days-on-market by more than 50%, and improving maintenance response and resolution times.

• Coordinated with Sales and Product teams to build a smooth client onboarding experience to reduce churn and speed time to revenue.• Onboarded or supervised onboarding of more than 120 new client properties.

Richmond, Va

• Oversaw Business Development, wrote RFPs, acquired and managed Corporate Client accounts, resulting in a significant increase in direct business to the brokerage.• Directed Relocation department with 1-3 employees.• Served in regional and national leadership roles.Managed all referrals in the brokerage, including 3rd Party RMC, Corporate Clients, Broker-to-Broker, and e-Leads. This involved B2B and B2C relationships.• Reviewed all individual and blanket referral agreements, BMAs, contracts, RMC-specific addenda, and ensured full compliance with RMC requirements and IRS guidelines.• Continuously trained and retained a team of approx. 45 Relocation agents to ensure the best assignment and service for every referral.• Implemented a cloud-based database and Google Business Suite to shift to a paperless Relocation department. This allowed department personnel to work from anywhere while simultaneously increasing data security and ensuring compliance with external partners.

• Built the company's marketing tech stack from the ground up, implementing an interactive website, social media presence, email campaigns, website lead management, SEO, company intranet.• Developed guidelines for proper digital communications, inclusive language, and diversity in marketing materials. Ran trainings across the organization to ensure consistency and adoption.• Trained 180+ REALTORSⓇ on digital marketing best practices using web and social tools to increase client retention.

Richmond, Va

• Organized and transferred all paper files and notes into an electronic database.• Managed all back-end work for the relocation department, created presentations, businessproposals, and trainings.• Learned the real estate and relocation business.

Richmond, Virginia, United States

Provided care for two different families:One for a child, also acted as household/business assistantOne for an elderly patient with Alzheimer's diseaseThese experiences taught me patience, above all. Working with children and elderly will never leave you untouched. One gets to see the hope and excitement of a child and also learns the import of history and the choices one makes in life. I also learned that there are a few things I can control, and many things that I cannot.

Bachelor Of Arts - Ba, Bible/Biblical Studies

Ba, Bible

Activities and Societies: Student Life (Naugle RA), Messiah Singers, Concert Choir, New Light Minor in Vocal Music

Education record

History, Geography, Religion