I prepare a variety of tea beverages and other drinks, ensuring they are consistent in taste and presentation. I also handle the food preparation for boba pearls, maintaining their quality and texture throughout the day.I efficiently manage transactions at the cashier, ensuring a smooth and accurate customer experience. My focus on customer service shines through in my friendly and clear communication.Additionally, I maintain a clean and welcoming shop environment, always adhering to hygiene and safety standards

During my internship at THKMC Headquarters, I worked closely with the Learning and Development team to organize a variety of impactful events and workshops, engaging over 1,200 employees. I played a key role in festive Christmas celebrations and physical exercise challenges, handling event themes, logistics, and overall coordination to ensure enjoyable experiences. I also helped design well-being initiatives focused on stress management, fitness, and team-building activities, fostering a positive workplace culture. Additionally, I created promotional materials to boost participation, from posters to digital content.Overseeing a total of seven events, I managed all phases from planning to execution, including vendor coordination and event-day operations. This experience strengthened my organizational and communication skills, providing valuable insights into employee engagement within a corporate environment.

During my time at PS Cafe, I was assigned to the Harding Road outlet, known for its high foot traffic among all branches. As a server, my primary responsibilities included delivering excellent customer service, fostering customer retention, and showcasing effective communication skills. I also took on the role of host, recognizing that the restaurant's initial impression relies heavily on the host's performance and commitment to providing exceptional service.I received many positive reviews for my customer service skills, reflecting my passion for effective communication. As the first point of contact, I aimed to create a welcoming experience that enhanced the restaurant's reputation.

I am responsible for maintaining high standards of cleanliness in guest rooms and performing housekeeping duties such as changing linens and replenishing amenities. Additionally, I contribute to the seamless execution of events by setting up banquet halls and assisting in the preparation and service of banquet meals, ensuring a positive guest experience throughout.