Rachael Ware Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Attract, hire, develop and retain the best team to meet both short and long‑term business goals.• Monitor performance and consistently follow‑up to ensure results are delivered.• Develop individual and team performance capabilities via clear expectations, intentional conversations, meaningful recognition and accountability.• Foster and maintain an inclusive and collaborative work environment.• Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality• Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business.• Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies.• Identify and solve problems with sustainable solutions.• Maintain a keen awareness of the external market and competition.• Grow a portfolio of successful businesses: develop district‑level strategies to achieve each store’s financial, operational and customer‑service goals, while addressing each store’s unique strengths and challenges.• Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.• Serve as a valuable resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures

Syracuse, New York

• Recruiting, training, and disciplining store managers.• Ensuring operational efficiency in each store.• Ensuring that marketing efforts are consistent across each store.• Setting regional goals such as sales estimates and revenue projections.• Ensuring that the stores under their supervision adhere to company and industry regulations.• Ensuring that all stores meet safety and cleanliness standards.• Managing a regional budget and ensuring that each store operates within the budget.• Monitoring each store’s P&L reports.• Addressing operational problems that arise.• Liaising between regional branches and company headquarters.• Ensuring that customer service levels are consistent across stores.• Making recommendations to senior management.

Foxborough, Massachusetts

• Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability.• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.• Ensuring high levels of customers satisfaction through excellent service.• Completed yearly performance evaluations for department associates, made promotional and merit increase recommendations.• Managed full‑cycle onboarding of employees from interviewing, extending offers, and obtaining the proper paperwork.• Created the weekly schedule to ensure coverage during peak business hours using excel spreadsheets.• Participating in networking and creating positive relationships within the community.• Leading, motivating and inspiring associates to create a customer‑centric environment resulting in memorable and positive customer experience; building customer retention, strong relationships, and brand awareness and loyalty.

Braintree, Massachusetts

• Focus on customer retention through sale of store credit cards.• Entrusted with duties such as designing and developing the layout and marketing of the store.