Rachael M. Email & Phone Number

• Train, manage, schedule and support 60+ employees daily
• Handles all HR, payroll, hiring, and discipline of employees
• Oversees all aspects of Automotive Warranty Administration at the dealership
• Account reconciliation for financial statement submissions
• BDC Manager, Safety Coordinator, Rental Car Manager, Dealership Training and Certification Coordinator
• Customer Experience Advocate for training and dealership monthly requirements

• Audit, entry and submission of all Warranty Claims
• Accounting reconciliation for all Warranty and Aftermarket claims
• Train, manage and support Express Lane staff on manufacture processes

• Answer all incoming communication and transfer to proper employee
• Handle all dealer trade purchases between dealers
• Data entry, lead management in CRM (Vinsolutions), and data analysis for Sales Department

• HR functions for all employees of JVC food and beverage stands
• Supervised and trained 30+ employees each day on cash handling, prepping and cooking meals
• Performed tasks effectively under pressure with time constraints daily
• Scheduled shifts, breaks, and daily workflow for 1 restaurant and 10 food and beverage stands
• Communicated effectively with other team members and guests
• Ordered and maintained proper inventory levels in assigned restaurant and stand locations

Bachelor'S Degrees, Management And Business Administration

Associate Of Arts (A.A.), Business