Rachael Coyle Email & Phone Number

Ireland

Ireland

Dundalk, County Louth, Ireland

Dundalk

Clontarf, Leinster, Ireland

Rathkenny, Co. Meath

I began my employment in Tankardstown House as a Guest Services Agent in October 2015. My duties included all general Front Office duties - for example; check ins, check outs, PM accounting, cashiering, telephone operator, emails and third party website maintenance. My extended duties included master account billing for events and functions, house turn up/house turn down, rooms divisions, room service including in room dining, bar tending, service, orders of linen and hotel supplies, house keeping,rosters for front office staff, training and mentoring of new staff, viewings/show around's, and general maintenance of the house.I have recently began training as a Duty Manger. I am progressing consistently well through each department. I have completed 6 months on the Front Desk and I am approaching the last few months of F&B service. My next venture will be into Sales and Marketing.My aim is to be a Duty Manager, specialising in Weddings and Events.

Dublin, Ireland

• Representing the company by providing the first point of contact for new and existing customers.• Consistently demonstrate excellent customer service standards by ensuring a high level of engagement with the customer.• Solving account queries in a timely manner for AIB ROI, First Trust and Allied Irish Bank GB customers.• Building trust and appreciation with existing and new customers.• Going above and beyond to demonstrate excellent knowledge in banking procedures and processes in both Ireland and the UK to educate the customer.• Proactively anticipating customer issues and taking appropriate action, logging complaints where necessary according to the company complaint procedures.• Identifying the customers needs and where suitable approaching them and generating sales leads, resulting in benefits to both customer and company.• Carrying out integrated coaching, with colleagues, on calling handling techniques, product knowledge and banking procedures ensuring consistency.• Meeting and exceeding sales targets both individually and working as part of a team• Liaising directly with other departments with the company maintaining high levels of clear communications at all times.• Working as part of a team and assisting colleagues on various projects requiring good time management skills and the ability to prioritize work adhering to deadlines. Using my creativity to deliver presentations and results to colleagues.

Dundalk, Co. Louth

• Lead the team to drive sales, deliver excellent customer care and ensure the store is to an excellent measured standard.• Ensure that management standards and practices are adhered to when the store manager and deputy manager were off.• Prepare and file all required daily/monthly paperwork and inform all team members of relevant information including daily/weekly targets, new trends and achieved targets etc.• Provide training for new team members and up skill training for current team members• Responsible for the store and safe keys, making sure that the store is opened and closed per company requirements.• Cash handling, daily counting of tills and the safe at the start and end of the day, doing the end of day/end of week totals, and preparing lodgements. Preparing cash/coin orders and payment.• Partaking in conference calls with store managers, area and regional managers.• Managing the deployment of team members to guarantee that customer service is maintained to a high standard through out the day.• Organising a daily schedule, to allocate tasks to team members, ensuring the workload was distributed in an even and fair manner.• Along with the above supervisor roles I had to be hands on. I carried out day to day sales assistant tasks including unpacking delivery, manning the tills, replenishment of stock, maintaining visual standards etc.

Nassau Street, Dublin

• Ensuring that client expectations are continuously exceeded• Taking bookings and organising the staff schedule making sure adequate staff were available to cover busy periods.• Supervising and directing workforce, including interviewing, training and scheduling.• Liaising with the kitchen staff in relation to menu creation, processing times and any issues, stock levels etc.• Coordinating with the marketing team to create promotional menu’s, online discounts, mentions on the website and advertisements• Dealing with all customer feedback both positive and negative and communicating all feedback to management to discuss appropriate actions.

Dundalk, Co. Louth

• Key holding responsibilities. Following opening and closure procedures are followed• Actively communicating with the societies in the college to organise fundraising and awareness events.• Maintaining stock levels and participating in the cleaning schedule.• Providing quick, courteous service to our customers.• Partaking in safety training when required

Listowel, Co. Kerry

• Coordinating with the chef, we created menus for parties, occasions and special promotion nights.• Organisation of the staff schedule with fortnightly rotas, based on bookings and providing cover for the regular busy periods.• Responsibility of cash flow, creating budgets and forecasts. Making sure all lodgements were made in a timely manner; that wages were prepared, and that suppliers were paid.• Controlling stock level for the front of house, making sure they were adequate for the demand. Assuring that the kitchen had appropriate stock levels and there was minimum wastage.

Preparation and cooking of food for example sandwiches, salads, cooked dinners. Monitoring the level of products to ensure there was enough for demand and also that there would not be waste.

Qqi Award, Bookkeeping Manual And Computerised, Distinction

Higher National Diploma, Event Management, B

Bachelor Of Business Studies, Business/Commerce, General, 2:1

Business, Management, Marketing, and Related Support Services

Leaving Certificate, High School/Secondary Diplomas And Certificates