Rachael Downs Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tennessee, United States

Serve as the in-house Tessitura specialistManage quality and consistency of data, train users, generate reports and input data to support organization initiativesMonitor data quality, data migrations, and data integrationDevelop compliant lists, segmentation, and monitoring for email marketing efforts of all departments using Prospect2Provide technical support to end users, diagnosing and resolving problems

Nashville, Tennessee, United States

Served Cheekwood’s 19,000+ members through planning on-site events, writing copy for member-specific newsletters, emails, and renewal letters, presenting member orientations for new members, and answering questions and selling memberships via phone calls, emails, and chats.Processed and reported on membership sales and renewals for each month to monitor how the membership department is tracking with its goals within Blackbaud Altru.Created and analyzed post-visit surveys that would later be distributed to the applicable departments.Supervised a staff of three full-time employees.

Nashville, Tennessee, United States

Greeted guests and answered questions that were received via face-to-face communication, emails, and phone calls.Processed ticket orders, memberships, and donations in Blackbaud Altru.

Nashville, Tennessee, United States

Assisted the Director of Ticketing with day-to-day operations of the box office including overseeing the sales and distributions of single and season tickets, outbound sales calling, and donations on ticket orders.Facilitated the transition of our ticketing delivery methods from paper tickets to a completely mobile ticketing experience through Tessitura, our ticketing system.Co-managed a staff of six full-time employees.

Nashville, Tennessee, United States

Maintained product information, pulled and analyzed ticketing reports, and built events in Tessitura and Ticketmaster databases.Conducted sales and Tessitura training to all ticket sellers during the orientation process and launch of each season ticket campaign.Provided high levels of customer service and product knowledge to help meet budgeted goals of the organization.Ensured that all ticketing needs were met for sponsors, VIPs, artists, and staff.Participated in our recovery campaign in Fall of 2020 to contact current ticket holders (almost 5,000 households).

Louisville, Kentucky Area

Oversaw show management at the Kentucky Center and Brown Theater while working with resident groups and promoters. Assisted Kentucky Center associates, resident arts groups and outside promoters with ticket counts and other marketing information as needed. Reviewed sales reports during “night-of” settlements in Tessitura database.Assised in the training of Ticketing Representatives.

Louisville, Kentucky

Sold and processed tickets and donations in Tessitura database. Maintained an overall knowledge of all events on sale throughout the Kentucky Center and a working knowledge of the arts community in Louisville. Handled routine patron problems and questions, maintain good customer relations by representing the Kentucky Center, its residents, and promoters in a positive manner.

Louisville, Kentucky Area

Managed, motivated and assisted in training of volunteer ushers.Ran and managed reports in Tessitura database.Conducted school field trips to the theatre with other staff members and volunteers working to get students safely into the building, seated in the theatre, and and out of the theatre in a timely fashion.

Greater Nashville Area, Tn

Maintained the Ryman mobile app with daily updates from Ryman social media accounts and website.Created e-cards and e-newsletters that were sent to email subscribers.Preserved the iconic Ryman Auditorium Hatch Show Prints.

Greater Nashville Area, Tn

Conducted student tours (K-12) and communicated with teachers about classroom materials and instructions upon arrival to the museum.Pulled reports and input data into Tessitura database.

Louisville, Kentucky Area

Controlled all forms of social media on show nights.Created weekly newsletters and e-cards for email subscribers.Produced carousel images for both venues using Photoshop.Drafted press releases for upcoming shows.