Jun 2023 - Present
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Rachael Mullins Email & Phone Number
Senior Content Designer at Zendesk
at
Zendesk
1 work email found
@zendesk.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Content Designer at Zendesk
Location
Dublin, County Dublin, Ireland
Company size
Who is Rachael Mullins? Overview
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Quick answer
Rachael Mullins is listed as Senior Content Designer at Zendesk at Zendesk, a with 4161 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a work email signal at zendesk.com and a matched LinkedIn profile for Rachael Mullins.
Rachael Mullins previously worked as Senior Content Designer, ML at Zendesk and Senior Content Designer, Bots and Messaging at Zendesk. Rachael Mullins holds Human-Computer Interaction from Coursera.
Company email context
Email format at Zendesk
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{first}.{last}@zendesk.com
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Profile bio
About Rachael Mullins
Hi, I’m Rachael, and I use words to make tech human. I partner with designers, engineers, researchers and product managers to build thoughtful product experiences, bringing 15 years at the intersection of content and design. I currently work at Zendesk as a Senior Content Designer for Machine Learning and AI. Specialties:- Conversation design- Content design / UX writing / UX content strategy- Information architecture- UX research- Proofreading and editing- Copywriting- Technical writingWhere you might've seen or heard me:- Config 2022: "Dynamic duos: How design pairing helps Zendesk make better products"- Content Melbourne x General Assembly meetup, 2018: "UX writing 101"- This Is HCD podcast, 2018: "Rachael Mullins on UX writing"- UX Australia 2017: "Bring out your inner UX writer"- ASTC 2016: "RTFM? RTFI! Interface text is the new help"
Listed skills include Content Strategy, Content Design, Ux Writing, User Experience Design, and 29 others.
Current workplace
Rachael Mullins's current company
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Zendesk
10 roles
Rachael Mullins work experience
A career timeline built from the work history available for this profile.
Senior Content Designer, Bots And Messaging
Content and conversation designer for bots, messaging, and end-user experiences.
Mar 2021 - Oct 2023
Content Designer, Bots And Messaging
Content and conversation designer for bots, messaging, and end-user experiences.
May 2020 - Feb 2021
Ux Content Strategy Lead
UX content strategy, content design and UX writing for OpenCities and OpenForms.Talks, panels and interviews:- What are the most in-demand UX skills for 2018? | panel, Academy Xi, September 2018- Interview with Rachael Mullins, OpenCities | interview, Every Word Matters, June 2018- Episode 14: Rachael Mullins on UX writing | interview, This is HCD podcast, February 2018- UX writing 101 | presentation, Content Melbourne x General Assembly meetup, February 2018-… Show more UX content strategy, content design and UX writing for OpenCities and OpenForms.Talks, panels and interviews:- What are the most in-demand UX skills for 2018? | panel, Academy Xi, September 2018- Interview with Rachael Mullins, OpenCities | interview, Every Word Matters, June 2018- Episode 14: Rachael Mullins on UX writing | interview, This is HCD podcast, February 2018- UX writing 101 | presentation, Content Melbourne x General Assembly meetup, February 2018- #TechDiversity: Can you afford to ignore the female economy? | panel, Digital Innovation Festival, September 2017- Bring out your inner UX writer | presentation, UX Australia conference, August 2017 Show less
Sep 2016 - May 2020
Nov 2019 - Apr 2020
Technical Communications Specialist
9 years, 3 roles. User assistance for small business owners, including interface text, help topics, web and email copy, videos, release notes, getting started guides and user guides. Frequent content design and strategy. Occasional team leadership and project management.Retail, payroll and accounting software, a website builder, various onboarding workflows and services. Web, mobile and desktop.Highlights:- Developed a process for writers to work more closely with product… Show more 9 years, 3 roles. User assistance for small business owners, including interface text, help topics, web and email copy, videos, release notes, getting started guides and user guides. Frequent content design and strategy. Occasional team leadership and project management.Retail, payroll and accounting software, a website builder, various onboarding workflows and services. Web, mobile and desktop.Highlights:- Developed a process for writers to work more closely with product teams to ensure all product content gets written or reviewed by a writer.- Created a writing style guide for the Information Experience team.- Upskilled in UX design to contribute both design + content to the MYOB Atlas website builder product.- Partnered with Google on the Getting Aussie Business Online initiative which saw over 4000 businesses make the move online using MYOB Atlas.- Project managed our move to a new help centre platform, which involved redesigning the look and feel, migrating and single-sourcing content, ensuring content was web-friendly and adhered to our writing style guide, implementing a feedback mechanism, and more.- Project managed the End Of Financial Year project (the biggest of the year) for the Information Experience team.- Spearheaded the formation of a Community of Practice for Information Experience Writers across our 4 offices.Talks:-RTFM? RTFI! Interface text is the new help | presentation, Australian Society for Technical Communication (ASTC) conference, October 2016 Show less
Aug 2013 - Sep 2016
Technical Communications Team Leader
Feb 2013 - Jul 2013
Technical Writer
May 2007 - Jan 2013
Bookseller (Part-Time)
Sunflower Bookshop
Feb 2003 - Apr 2007
Publishing Assistant (Internship)
Lothian Children'S Books, Hachette Australia
Sep 2006 - Oct 2006
Team & coworkers
Colleagues at Zendesk
Other employees you can reach at zendesk.com. View company contacts for 4161 employees →
HC
Hassan Char
Colleague at ZendeskCasablanca-Settat, Morocco
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JF
Judith F.
Colleague at ZendeskMetro Manila, National Capital Region, Philippines
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PS
Prabhjeet Siddhu
Colleague at ZendeskAustin, Texas, United States
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MT
Maria Teresa Carmela Corpuz
Colleague at ZendeskMetro Manila, National Capital Region, Philippines
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AJ
Alponso Ji
Colleague at ZendeskAustralia
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MM
Md Mustafiz
Colleague at ZendeskMumbai, Maharashtra, India
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JH
John Henry Erikson
Colleague at ZendeskMadison, Wisconsin, United States
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JM
Jane Martin
Colleague at ZendeskIndialantic, Florida, United States
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SF
Serina Fitzpatric
Colleague at ZendeskJapan
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AM
Amanda Macdougal (Horne)
Colleague at ZendeskGreater Sydney Area, Australia
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Hassan Char
Colleague at ZendeskCasablanca-Settat, Morocco
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JF
Judith F.
Colleague at ZendeskMetro Manila, National Capital Region, Philippines
View →
PS
Prabhjeet Siddhu
Colleague at ZendeskAustin, Texas, United States
View →
MT
Maria Teresa Carmela Corpuz
Colleague at ZendeskMetro Manila, National Capital Region, Philippines
View →
AJ
Alponso Ji
Colleague at ZendeskAustralia
View →
MM
Md Mustafiz
Colleague at ZendeskMumbai, Maharashtra, India
View →
JH
John Henry Erikson
Colleague at ZendeskMadison, Wisconsin, United States
View →
JM
Jane Martin
Colleague at ZendeskIndialantic, Florida, United States
View →
SF
Serina Fitzpatric
Colleague at ZendeskJapan
View →
AM
Amanda Macdougal (Horne)
Colleague at ZendeskGreater Sydney Area, Australia
View →
3 education records
Rachael Mullins education
Human-Computer Interaction
Coursera
Postgraduate Diploma, Editing & Communications
Bachelor Of Arts, Linguistics & English Literary Studies
FAQ
Frequently asked questions about Rachael Mullins
Quick answers generated from the profile data available on this page.
What company does Rachael Mullins work for?
Rachael Mullins works for Zendesk.
What is Rachael Mullins's role at Zendesk?
Rachael Mullins is listed as Senior Content Designer at Zendesk at Zendesk.
What is Rachael Mullins's email address?
AeroLeads has found 1 work email signal at @zendesk.com for Rachael Mullins at Zendesk.
Where is Rachael Mullins based?
Rachael Mullins is based in Dublin, County Dublin, Ireland while working with Zendesk.
What companies has Rachael Mullins worked for?
Rachael Mullins has worked for Zendesk, Opencities, Myob, Sunflower Bookshop, and Lothian Children'S Books, Hachette Australia.
Who are Rachael Mullins's colleagues at Zendesk?
Rachael Mullins's colleagues at Zendesk include Hassan Char, Judith F., Prabhjeet Siddhu, Maria Teresa Carmela Corpuz, and Alponso Ji.
How can I contact Rachael Mullins?
You can use AeroLeads to view verified contact signals for Rachael Mullins at Zendesk, including work email, phone, and LinkedIn data when available.
What schools did Rachael Mullins attend?
Rachael Mullins holds Human-Computer Interaction from Coursera.
What skills is Rachael Mullins known for?
Rachael Mullins is listed with skills including Content Strategy, Content Design, Ux Writing, User Experience Design, Plain Language, Information Architecture, Technical Writing, and Writing/Editing For Web.
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