Provide strategic and technical research support across departments, enhancing the overall quality and value of member products and services, including membership and annual convention surveys, institutional advocacy materials, website redesign and online resources, and sentiment analysis of membership communicationsResponsible for processing applications, onboarding, and payroll for the association’s 12 national academic journal editorsProcess applications and administer funds for five national grantmaking programs, and led the rollout for a new $15,000 pedagogy grant Plan and execute public programs and association-sponsored events for national audiences to advance the communication discipline based on trends in higher education and current eventsWrite, edit, and collect data from nationally representative samples for discipline reports and translate academic research findings for association popular press outlets and op-eds Engage and maintain relationships with disciplinary partners and potential funders for association policy development and initiatives, fostering collaboration and supportPrepare, maintain, and update website materials, policy manuals, and standard operating procedures for all department functionsReceive and respond to member requests via email and phone, maintaining effective communication with and timely responses to over 5,500 members across the country

Lead and coordinate cross-functional, interdisciplinary research projects on family and relationship diversity to produce published reports and evidence-based resources and corporate and legislative policy recommendationsDevelop and implement innovative research methodologies, and training materials for researchers collecting and analyzing nationally representative data on housing and financial needs of diverse familiesConduct thorough reviews and evaluations of academic and empirical research within the space, producing comprehensive reports on the state of the research to inform organizational strategy and initiatives Establish and maintain partnerships with academic institutions, non-profit organizations, and industry leaders to drive research initiatives and policy advocacy effortsSpearhead public storytelling initiatives including the development of a press kit and design and copywriting for organization’s monthly newsletterDraft and distribute fundraising event hosting kit for events raising over $50,000 in less than six monthsSecured over $10,000 in grant funding thus far by researching, writing, and submitting compelling grant proposals that effectively communicate the organization’s impact and goalsResearched and implemented organizational tools during early formation (e.g., CRM, AI, fundraising software), streamlining communications and operations efforts and improving data accuracy

Manage all aspects and utilize multiple systems (e.g., StarRez, Yardi, Rent Café CRM, Breezeway) to ensure the accuracy of housing selections, assignments, and associated communications for 200+ student residentsPrepare and deliver monthly reports on housing assignment data to senior leadershipCollaborate with the Student Financial Services team to ensure the timely and accurate processing of student billing, payments, and account reconciliationAdminister and maintain complete up-to-date tenant records and compliance with Arlington County for 11 affordable housing units, including application processing and income verificationProvide comprehensive and solution-oriented responses to student inquiries regarding financial responsibilities, payment options, and tuition assistance and financial aid awardsMeet regularly with the property management team and Director of Administration and Program Management to coordinate and review reassignments, maintenance billings, tenant delinquencies, and other administrative initiatives and operationsConduct all sales and leasing activities, including prospect qualification, community tours, apartment showings, application processing, and lease preparationCoordinate check-in and check-out procedures and manage tenant room change requests

Design and conduct quantitative research projects for statistical analysis using SPSS, R Studio, and Mplus in collaboration with 25+ researchers curating 15+ award-winning studies presented at conferences and publishedDevelop special programs to train 10+ researchers in qualitative research methods and data analysis software (e.g., NVIVO), in-depth and semi-structured interview techniques, focus group facilitation, and content analysisInvestigate contemporary statistical research methods (e.g., latent variable analysis), receiving 400+ hours of training in advanced quantitative, qualitative, and mixed methods data analysis for social sciencesCreate and administer 20+ organizational, interpersonal, persuasive, gendered, and mediated communication courses using evidence-based research receiving high evaluations from up to 200 adult learners per classDraft original training materials using Microsoft Office for instructors teaching 16-week coursesCoordinate and facilitate interactive diversity and anti-racism training implementing research-based recommendations from certified programs for all employees in the organizationMentor new employees in strategic communication on social media, diversity, organizational change, workplace policies, and corporate culture resulting in formal award-recognition for outstanding collegialityCoach up to 200 students on average per semester on research analytical skills including literature reviews, theory, writing, and data analysis

Developed and led communication campaigns on social media for promotion, advertising, hiring, and community-partnered initiativesWorked closely with high level executives to coordinate content with other local media channels including radio and televisionTrained and developed 25+ staff at mid and entry level positions in print and online copywriting, editing and proofreading, layout and design in Adobe products, and social media managementMediated interpersonal conflict between staff members in coordination with high level executivesCompleted budgeting for printing, advertising, and payroll using data management software (e.g., Excel) to maintain up-to-date records and accounts

Counseled current and prospective members of the university's athletic and wellness center about products and servicesAssisted members with equipment and injuriesClosed and opened athletic and wellness facilities for regular business hours

Refined written copy via formatting, editing, and reviewing captions for quality assurance, time alignment and adherence to Federal Communications Commission guidelines for over 600 hours of instructional content

Summer internship with the Athletic Communications department

Budgeted and solicited external funding via communication campaigns for financial supportWrote and created reports, video, audio, and written content using Microsoft Office and Adobe products for communication campaigns through social media, interactive websites, and newsletters