Rachael Stamper Email & Phone Number

Promotion to expand remit across Customer & Asset systems, additional line management responsibility, and ongoing Salesforce guru.

United Kingdom

My role is to maximise business benefit from technology across all areas of the business. I lead on programmes of work to shape and embed new technology and ways of working.I love working with people and championing colleague upskilling and success, in line with Riverside's values for maximum business benefit.

Liverpool, United Kingdom

In my first year at Riverside I worked across a portfolio of customer services optimisation projects. My role is to ensure the changes land successfully via creating training tools, communication pieces, reporting metrics and Adoption monitoring.Since then I have been supporting Riverside to launch Salesforce CRM and ensure this lands with our 1300 internal users. This can be on major releases with new functionality and smaller continuous improvements throughout the year.I always strive to produce creative and engaging training and communications pieces, and work at a strategic level to optimise adoption and investment in the software.

London, United Kingdom

• Managing homeless services in Lambeth, including an 15 bed move-on accommodation, 7 bed teenage parent's service, 7 bed care leavers supported housing service and 6 bed service for social services families with no recourse to public funds• Providing a high quality accommodation based support service, and housing management to single homeless customers with complex support needs, teenage parents with complex support needs, and homeless families• Leading and directing staff ensuring that they are supported to deliver the highest standards of service delivery to customers• Delivering a contract compliant service that meets key performance indicators and remains relevant to the Borough’s homelessness strategy• Providing sound financial management of the service budget • Ensuring a co-production and asset-based approach is embedded across all services

Stockwell Services

Team Leader for Evolve's Stockwell Services which include step-down accommodation, teenage parent's service, a service for homeless families and a hostel for young people. Management of six staff and providing day-to-day management of the hostel. General areas I will be overseeing include staff management, housing management, service delivery and financial management.

Croydon, United Kingdom

The aim of my role is to:› Enable customers to contribute as partners to the delivery of Evolve's services, including in the development and governance of the organisation› Increase customer involvement in co-production throughout Evolve› Support Evolve's services staff to recruit and develop Customer Champions› Support and maintain an overview of local co-production activities› Recruit, train and develop customer champions, auditors, interviewers, trainers and Customer Scrutiny Panel Members› Co-ordinate the Customer Champions’ forum and support the Customer Scrutiny PanelMy work also includes policy consultations with customers, training staff on customer involvement and empowerment, co-ordinating a quarterly customer newsletter, running events such as the annual customer conference and ensuring customers have a say in all major decisions made by Evolve.

I managed the delivery of a £81,400 heritage project commissioned by the Heritage Lottery Fund for QEF’s 80th anniversary. I either achieved or exceeded all my targets, managing the project creatively both on time and within budget and compiled reports for project funders.Key achievements: • I designed a panel exhibition which was held at the gallery@oxo, Oxo Tower, London. I wrote panel copy, selected images and objects, planned and invited major stakeholders to a launch event, and logistically organised the installation and staffing of the exhibition. This had over 1500 visitors in the 5 days I exhibited. • I co-ordinated the development, marketing, and delivery of a disability theatre production which was fully booked and toured to 15 local primary schools.• Communications: I was an admin on QEF social media and produced content, I wrote a monthly newsletter sent to all staff and stakeholders securing staff involvement in the project, and I wrote several successful press releases which resulted in coverage in The Guardian, the BBC, Motability Magazine, Time Out and others.• I designed a 3D travelling exhibition and organised for this to visit 10 venues in the local community including shopping centres, museums, and libraries.• I travelled around the UK to record oral histories from past QEF beneficiaries and creatively used exerts from these in my exhibitions, as well as sharing them online.• I selected and managed the digitisation process of thousands of documents, photographs, and film, and trained a group of volunteers to help me create online databases for public access on Flickr, YouTube, and SoundCloud. • I designed 6 multimedia webpages for the project hosted on ‘Exploring Surrey’s Past’• I wrote and influenced a partnership agreement between QEF and a public record office which allowed me to achieve certain objectives and exceed what was expected of the project, such as the professional cataloguing of the physical archive.

I thoroughly enjoyed my role in QEF as it gave me a chance to manage a range of different projects, improving my project management, report writing, research, communication, time management, recommending service improvement, and relationship building skills. Key responsibilities:• To recommend a new process and system for recording staff training.• To organise work experience opportunities for QEF residents.• To complete various research projects for service heads, QEF trustees, and the CEO.• To assist Sutton Shopmobility in writing their annual report. • To review various paperwork / assessment forms / databases and suggest improvements. • To assist at various fundraising events.• To assist in the creation of social media content for Facebook, Twitter, Vine, and Storify. Key achievements: • Organised an equipment fair for disabled children which had never been run before. The event had 180 attendees, 38 exhibitors, assessed 19 children and generated approximately £3000. • Introduced the use of Surveymonkey to certain services, attaining over 100 responses from the public to provide an insight of how to improve our services.

Out of over 4000 applicants, I am one of 105 trainees to take part in the Charityworks Graduate Management Programme 2014. Charityworks is a professional development programme accredited by the Institute of Leadership. As well as working full-time at QEF, I:• Completed three reports for my charity: Should QEF be proving accessible housing for disabled people, How the QEF Mobility Services group can ensure that their websites and social media activity maximise referrals and increase their commercial and retail opportunities, and How QEF can improve their internal communications. • Attended multiple training days including workplace relationships and communication, project management, managing people, co-production and service user involvement, ideas and trends in the non-profit sector, action learning, managing and generating money, external communications, campaigning, leadership, and finally governance, risk and strategic planning.

Waitressing has given me great skills for life such as multitasking, teamwork, communication, team leading, and customer interaction skills.

Sheffield RAG (Raising and Giving) is an award winning fundraising society and has been one of the biggest parts of my life whilst being at University in Sheffield. In the year 2012/13 we raised £174,627 then for 2013/14 we raised £196,678. I was voted onto the committee in second year with the position Inclusiveness Officer and then ran again in third year for an Events and Fundraising position. Events I have organised include:• A 13 mile night-hike through the peak district for 650 students. This required a huge amount of administration and database work. We developed a marketing strategy using innovative ideas which stepped away from traditional posters and flyers. An example of this is our logobugs, advertising on screens within the union and targeting specific groups such as sports teams via our Adopt a Charity representative. This event made over £14,667.• A treasure hunt across Europe for 100 students. I was in charge of logistics and admin, and also made a stop-motion promotional video and posters. Due to fatal flooding across Europe we had to cancel the event, and despite my own disappointment I dealt very professionally with a large number of angry and upset students. I then had to try and reclaim as much of the money we had lost on deposits as possible, earning me valuable communication and persuasive skills whilst dealing with conflict.• An event called Survival Night which I helped to create. This involved taking fifty students to a wood at night where they had to complete various challenges, most of which involved zombies. It was extremely satisfying to see an event I had helped to create come to life and we had very good feedback from participants. I am confident that Survival Night will grow bigger and better every year and has the potential to be a huge fundraiser.This is only a small sample of my work with RAG and would love to discuss more of my work if requested.

Sheffield, United Kingdom

This was a very fast paced and intense job which has given me excellent customer service skills, the ability to think fast and how to work efficiently within a large team.

Bachelor'S Degree, Theatre And Performance, 1St

Activities and Societies: Sheffield RAG, Korfball, Half Marathons, Hitch-hike to Lithuania.

A Levels - A*, A, A. Gcses - 2 X A*, 6 X A, 2 X B