Rachael Storry Email & Phone Number

London, Gb

London, England, United Kingdom

Meeting and greeting guests who come to the venue for functions, accommodation or any other purposeActing as a gatekeeper for any incoming phone and email enquiries; directing them to the appropriate personMaintaining filing processes and ensuring company procedures are reviewed and updated when necessary, especially relevant at the moment due to Covid-19 laws changing constantlyAssisting behind the bar during peak hours of trading and encouraging clients to maintain social distancingCurrently undergoing training to become a Duty Manager at the hotel

London, England, United Kingdom

Booking domestic and International travel for VIP, C-Suite and Talent individuals, adhering to any specific requests (airline, room or meal preferences)Anticipating and resolving any potential issues such as unexpected itinerary changes, hotel check in time variations, credit cards not being accepted for payment in certain countries or excess baggage restrictionsManaging multi-level relationships for each client, including finance contacts, travel bookers and travellers through constant communication and bi-annual performance analysis meetingsPrioritising any last minute requests whilst still fulfilling SLAs for regular enquiriesCreating and implementing travel policies for each individual client, usually with a focus on any financial budgets, which should not be exceed without explicit approval, and turnaround time from quote to bookingCreating invoices and statements for each service provided, ensuring the correct contact receives these in a timely manner, and following up on any late or missed payments towards the end of each monthScheduling reminders for individual clients' depending on their needs including but not limited to: VISA appointments, monthly payment reminders and deposit payment due dates for group hotel bookingsQualifying for Flight Centre Global Ball in 2020 due to exceeding £100,000 commission earned in my first 12 months as a Corporate ConsultantBooking in excess of £150,000 worth of travel on a monthly basis, contributing to team profitability targets

London, England Metropolitan Area

Strict adherence to GDPR regulations and client confidentialityUnderstanding the needs of the client in order to recommend the youth travel products most suited to themUtilizing extensive knowledge of travel destinations to dispel any concerns of nervous travellers and parentsCreating team sales targets to promote the youth travel providers which we worked in conjunction withWinning an incentive during a promotional period with Topdeck which resulted in a trip to Florida

Kakegawa, Shizuoka, Japan

Planning and delivering English language tuition to Japanese students of all ages and abilitiesCreating and developing teaching resources which engage students throughout the lessonsPromoting the school and the company to raise awareness of products and services provided, with a specific focus on selling extra-curricular study materials and increasing student numbers through referralsAssessing the progress of students through regular counselling sessions that are tailored to their individual goalsBeing observed by the parents of younger students twice a year during interactive family classesAttending, and contributing to, weekly business meetings with managers and other staff members in order to discuss future targets and improvements to be made Upholding Japanese values and respecting their cultureAchieving the award for ‘Best School’ in 2014 (out of 320 others in Japan)

Bachelor Of Arts - Ba, English Language And Literature, General, Second Class Honours (Upper Division)

Secondary School, English, Media, Sociology, Maths, Aaac

A Level English - Grade A A Level Media - Grade A A Level Sociology - Grade A A Level Maths - Grade C Extended Project Course - Grade B