Rachael Wescott Email & Phone Number

Kennewick, Wa, Us

Richland, Wa, Us

Carlton, Oregon, United States

- Spearheaded the opening of the Inn, creating standard operating procedures and training employees.- Coordinated logistics for campus events and functions, collaborating with cross-functional teams to ensure seamless execution and guest satisfaction.- Provided exceptional customer service to guests, addressing inquiries and resolving issues promptly resulting in 45 five-star reviews on Google in 8 months.

Kennewick, Washington, United States

- Conducted quarterly business reviews with key stakeholders to uncover upselling and cross-selling opportunities, resulting in a 20% revenue boost.- Created and executed tailored training programs for clients, enhancing their product knowledge and increasing overall usage by 40%.- Collaborated with cross-functional teams to address customer concerns and implement effective solutions, reducing customer churn.- Cultivated strong relationships with customers, effectively resolving issues and consistently delivering a positive, customer-centric attitude.

Richland/Kennewick/Pasco, Washington Area

- Collaborate with internal teams to complete customer goals and be the voice of the customer to provide visibility and/or escalations.- Contribute to the overall relationship with customers, which include; Increasing adoption, ensuring retention, and product and service satisfaction. - Understand, communicate and demonstrate Vivid’s product value to our customers in a consultative manner to ensure we have exceeded and fulfilled all requirements- Work to identify and/or develop upsell opportunities and collaborate with Account Managers on the opportunity- Attained top Net Promoter Score on CSA team through customer review surveys.- Conducted regular check-ins and QBRs with clients to assess their needs, identify upsell opportunities, and drive renewal rates.

Richland/Kennewick/Pasco, Washington Area

• Continually pull outbound leads from our lead source company, making sure they are the correct titles, size of company, etc.• Review lists of leads to scrub and clean for accuracy and complete information• Check the list for duplicates • Merge leads with other leads or contacts in SalesForce• Research companies and people using various platforms on the internet (LinkedIn, Cshema, Zoom, etc.)• Use LinkedIn navigator to create an outbound business development social media presence; create a social media lead generation plan to be implemented

Greater Seattle Area

• Microsoft Word used for creating, editing and proofreading documents• Data entry for accounting purposes on Excel • Serve patients in a professional manner by billing them quickly and accurately

Coeur D'Alene, Idaho

- Managed coordinated communications with clients and factories in order to assemble a quality product through weekly updates- Planned out clients budgets, schedules and contracts- Creative problem solving with the factory over gown specifications on color, size and pattern- Coordinated with bookkeeper all payments and invoices- Creative drawing and Photoshop editing done for an extra fee- Interacting on Lu Raquel’s social media platforms, and posting fun and interesting posts. - Design custom gown(s) for clients from beginning to end, with gown packet development, sketches, and flat work.

Bachelor Of Science (B.S.), Business Administration And Apparel, Textiles & Merchandising, 3.7

Activities and Societies: Chi Alpha Christian Fellowship, National Society of Collegiate Scholars, Student Fashion AssociationMinors.

Associate Of Arts And Sciences (A.A.S.), General Studies, 3.7