I have been hired to analyze, identify, and resolve technical and/or business problems through appropriate engineering tool use and understanding. Part of my main duties include:• Manage, monitor and manipulate the server farm behind ServiceNow's cloud;• Work directly on/with the servers to enable and optimize capacity utilization forServiceNow's customer base;• Enhance processes and tools necessary to simplify and provide consistent projectexecution; and• Provide proactive management and innovation to ensure 100% success of ServiceNowcloud automation.

As a Delivery Consultant, I assist clients to set up monitoring of multi-tiered applications in data center and cloud that include front end, middleware and backend servers. Work closely with the operations teams and developers to deploy application monitoring solutions. Assist client staff in the troubleshooting and root-cause diagnosis of performance issues as well as maintaining and enhancing monitoring dashboards and reports to meet requirements of IT and business users. Mentor and train customers on the Dynatrace platform and best practices. Provide regular status updates and project documentation to support efforts at customer engagements. Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs. Summarize and review performance trends in operations status meetings for evaluation and improvement of the monitoring solutions. Assist client staff in the troubleshooting and root-cause diagnosis of performance issues.

I am a System Administrator for Microsoft solutions, responsible for guiding in the architecture, design, implementation, and turnover of enterprise systems and solutions. Currently, I am Assigned to evaluate and improve the onboarding process for monitoring strategies working directly on client premises of a large financial institution. Responsible for implementing monitoring solutions to proactively identify performance issues for Applications and Server Infrastructure. Work closely with application owners and vendors to architect Windows Server solutions to guarantee the proper execution and infrastructure performance reducing costs by implementing the appropriate and necessary resources. Enable monitoring and Alerting capabilities for Applications through different monitoring tools like SCOM, Pandora FMS, Introscope, Splunk and Catchpoint. Oversee the health of monitoring environment by keeping current with upgrades and patches and by troubleshooting and resolving issues with associated tools. Work closely with application teams to gather requirements and ensure proper instrumentation to develop the monitoring strategy for servers and applications. Participate in the design, configuration, development, integration, testing, implementation, documentation and support of Infrastructure and Application Monitoring environments. Enable the feedback loop between development and support teams to continuously improve the monitoring implementation. Lead the troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service. Develop, implement, and execute test plans for new and existing monitoring features. Create and establish key performance indicators and metrics to analyze, discover, improve, and maintain the best monitoring strategies up to date.As port of my previous engagement, I was promoted to architect Windows Servers solutions in order to guarantee the proper execution and infrastructure performance.

Assigned to coordinate Help Desk and Windows Server 2003 and 2008 support activities through the implementation of standard operating procedures based on best practices of IT. Implement, manage and support Active Directory Domain Services. Manage and support Windows OS based servers infrastructure and users' workstations. Create and implement security policies through Active Directory and Group Policy Objects. Migrate and upgrade legacy infrastructure and workstations to newer and supported platform based on life-cycle standards. Implement backup, disaster recovery and performance monitoring strategies aided with tools like CommVault, SCOM and Performance Monitor. Develop and maintain security strategy with Kaspersky Antivirus and Administration Console. Design and implement patching solution with Windows Server Update Services to all server and workstation infrastructure. Root cause of analysis for windows system errors and maintain the problem management database up to date. Determine computer software and/or hardware needed to set up or alter system to improve availability and facilitate OS and infrastructure life-cycle upgrades. Design, manage and support the Datacenter according to IT standards, Disaster Recovery and Business Continuity strategy.

Coordinate and perform technical support activities for end-users and business partners. Implement Disaster Recovery strategy for servers infrastructure. Continually monitor servers' performance to determine software and hardware needed to set up or alter systems and increase server availability and reliability. Manage and support Windows and Novell OS based servers and infrastructure. Manage and support the local Datacenter. Implement security policies for Windows servers and workstations. Develop, document and revise system design procedures, test procedures, and quality standards. Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems. Analyze and propose software implementation to increase productivity in operational areas.