Oversee the collection and distribution of all property tax collection while managing city collection dept.Verify distribution before allocated funds are distributed dailyBalance monthly totals and prepare worksheetsCompile report for all processed reimbursements and refund’s monthly Mail the month’s misc checks to MVBA and District ClerkMail mortgage requests yearly and update coding accordinglyMaintain Mortgage Company and tax agent data Updates and manages all mortgage and tax agent accountsResolve all taxpayer complaintsInterview and participate in the selecting, hiring, coaching, supervising and evaluating the performance of subordinate staff Runs bank deposit and certified payments reportCalculates and pairs bank deposits to certified payments report before posting all credit card paymentsProcess and monitor any certified payment refundHandles VIT balancing and processingHandles all electronic payments and processingManages all mass payment processingProcesses mobile home escrow paymentsBalances, bills, and refunds any escrow overpayment Does all tax collection researchDoes all re-post’s and Npr’sConducts random cashier auditsManages cashier discrepanciesOperate computers, scanners, printers, cash counters and credit card/debit card terminals Tabulate totals using calculatorsReport’s discrepancies found within accounts to her superiors Provide information on policies or proceduresMemorize important datesCompiles, Organize and file all collection documentation and/or supporting dataAssists with tax payer calls and e-mailsWorks all lengthy and problem payments Works any miscellaneous tasks as neededManages and oversees daily operation of collection departmentPlans, organizes and implements proceduresOrganize, direct, and supervise the work of collections staffStaff reviews yearlyIs trained and able to assume any position in her departmentAssists employees during periods of heavy workloads.

Assist Escrow Officer in processing residential sale transactions, package loan documents and provide customer service to clients. Search public records and examine titles to determine legal condition of property title. Copy and summarize recorded documents which affect condition of title to property. Summarize pertinent legal detail for purpose of examination. Search out titles to determine if title deed is correct.

Transferring all incoming calls, assist customers with check orders and debit inquires, run end of day reports, prepare loan documentation using comprehensive knowledge of policies and procedures as well as regulations, pre-funding and review of loan documents for accuracy, coordinate drafting instructions related to titled collateral, consumer and commercial tracking. Underwrite and approve consumer loans with exceptions to policy. Perfect commercial liens.

Handling customer complaints, opening, revising & closing customer accounts, organize loan files, prepare loan documents for uploading, minimize and maintain the officer’s exceptions, pull and create needed reports, assist tellers.

Cash handling, member service, handle member complaints, transfer incoming calls, process debit card and check orders, process incoming, and outgoing wires, verify consumer loans, filing, transfer and release titles, draft payouts.