Implemented advocacy and community outreach strategies to promote client independence, ensuring a supportive environment for self-sufficiency, healing, and growth. Developed and maintained a secure space conducive to client empowerment, fostering an atmosphere wherepersonal betterment could be pursued. Provided consistent and positive support, contributing to the sustained personal development of individuals undercare.

Conducted comprehensive trauma screenings and delivered brief interventions for both youth and adults, facilitating their access to appropriate treatment services. Enhanced trauma-based intervention protocols to encourage individuals to pursue long-term treatment andrecovery options. Leveraged community resources effectively to offer continuous supplemental support for individuals requiring assistance.

Fostered engaging learning atmospheres for classes of up to 30 students, implementing behavior modeling techniques to promote student engagement and goal attainment. Mitigated classroom disruptions through the application of positive reinforcement strategies, contributing to animproved educational environment. Entrusted with the delegation of classroom duties, enhancing student participation and facilitating real-world learning experiences for a diverse population.

Provided holistic case management services to domestic violence survivors, facilitating goal setting and safety planning tailored to individual interests and needs. Delivered key support services including assessment, treatment planning, and community outreach, while ensuringaccess to necessary resources and referrals. Established and maintained positive, trauma-informed relationships with clients, offering crisis management, legal support, and emotional assistance during court proceedings.

Managed a significant caseload, applying motivational interviewing techniques to collect documentary evidence essential for the establishment and enforcement of child support orders.Cultivated productive partnerships with government entities, the legal community, and the public to facilitate the effective execution of child support orders. Coordinated a comprehensive suite of case management activities, including the issuance of summons, bench warrants, and liens, as well as the processing of complaints, motions, and orders to enhance client service and satisfaction.

Exceeded Regional Annual Sales in market of 7 storefront locations while raising overall company revenue by 37% with team of 18-20 by utilizing an ownership mentality and placing direct emphasis on optimal performance measures, communicating job expectations, training, scheduling, coaching, counseling, and enforcing policies & proceduresBuilt relationships with customers and the community to establish long-term overall business growth and development by obtaining district sales goals, maximizing retail sales opportunities, customer prospecting, increasing traffic through outside activities while maintaining current customer base.Recruited, hired and trained new talent to match company culture and to achieve long term goals by building a motivational culture that promoted a positive team-based environment, values recognition and drove performance to meet and exceed company goals. Supervise employees indirectly in the field by evaluating overall performance, providing direction, leadership, expectations and taking appropriate action regarding hiring, promotions, reassignment and disciplinary action where and when necessary.

Recognized as top ten sales management associate; awarded for outstanding performance and operational excellence by exceeding overall daily sales goals by 90% through building a motivational culture that promoted a positive team-based environment, valued recognition and drove performance.Implemented proactive recruitment approaches to develop candidate relationships in line with business growth alongside business need. Interviewed, hired, and trained new associates; created work schedules and coached associates on processes, procedures and performance barriers. Delivered company objectives and sales plans to implement store’s strategic plan to drive sales through the use of marketing tactics, and reporting methods to identify opportunities to achieve store and employee professional goals.

Managed high volumes of financial activity in a fast-paced, risk-based corporate environment of up to 500,000.00+ through executing all levels of small and large sized corporate merchant services, business loans, extra working capital and debt consolidation to corporate based clientele nationwide. Maximized client revenue and reduced client risks and spending through providing consultative and solution driven financial guidance and counseling. Maintained high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity within the call center. Acted as operation’s advocate and decision-maker in the merchant service process to assure long term business growth and development.