As a Business Analyst at NHS Business Services Authority, I work on commercial, digital, transformation, and change implementation programs/projects that involve planning and managing multiple elements of people, processes, and technology change. I collaborate, align, and manage the needs of the business with IT services to deliver solutions that enhance efficiency and productivity. I have a Bachelor of Business Administration degree from Northumbria University and multiple certifications in project management, such as Scrum, PRINCE2, and PMI. I have over three years of experience as a project support analyst, PMO, and Business analyst, where I supported business improvement initiatives, managed end-to-end project life cycles, business case development with feasibility, conducted gap analysis, translated concepts into technical and vice-versa, requirements gathering, stakeholder management and provided post-implementation support and training. I am a highly motivated, adaptable, and resourceful individual, who can identify, initiate, and deliver the analysis that can leverage the information and data needed to generate increased business value. An organized, diligent, and exceptional individual with the ability to foster positive and constructive relationships with a variety of stakeholders, including teammates and other colleagues, with the ultimate goal of designing and improving processes and systems to increase productivity and efficiency.