Racheal Olawuni Email & Phone Number

Birmingham, Gb

United Kingdom

• Leverage excellent proficiency in collaboration tools (Slack, Zoom, TeamViewer) and project management tools (Jira, Trello) to communicate frequently with team members and stakeholders, giving status updates on every business development stage.• Working closely with the development team to ensure clear comprehension of requirements, offer clarifications as necessary, and actively engage in the testing and quality assurance process. Identifying and thoroughly documenting the project’s scope, objectives, and constraints while defining key performance indicators (KPIs) to assess the solution’s success.• Creating a detailed Business Requirements Document consistently, gathering functional and non-functional requirements to align the project’s objectives with business goals. Compiling user stories to capture functional requirements effectively facilitates open discussion and accord among stakeholders and development teams.

Nigeria

In this role, I was responsible for driving business process improvements and optimizing financial performance through data analysis and cross-functional collaboration. I led initiatives to enhance financial control systems, resulting in improved compliance and a significant reduction in discrepancies. By working closely with team leaders across various departments, I facilitated the development of standardized revenue goals and business policies, contributing to a substantial increase in overall company revenue. My key responsibilities included performing high-accuracy bank account reconciliations for over 500 vendors, leveraging data analysis tools to deliver actionable insights, and implementing process improvements that streamlined workflows and enhanced operational efficiency. Additionally, I introduced a change request triage system that significantly reduced ticket queues and improved service delivery timelines.

Nigeria

Certainly! Here’s your LinkedIn description in the requested format:In my role as a Business Analyst, I was responsible for driving data-driven decision-making and enhancing operational efficiency across the organization. I created key performance indicators (KPIs), visualizations, and reports based on comprehensive data analysis, enabling strategic formulation and informed business decisions. Actively participating in requirements meetings, I contributed my expertise in data analysis and visualization, developing interactive Power BI and Excel dashboards that improved data accessibility for stakeholders.By deploying MySQL and other database tools, I executed projects focused on customer opportunities and insights, which led to a remarkable 21% increase in sales performance and a 14% reduction in operational costs. My ability to identify customer needs through thorough market research facilitated the creation of tailored solutions, significantly boosting customer satisfaction. Furthermore, I collaborated with a cross-functional team to create over 150 interactive charts that accurately visualized growth across divisions, illustrating key metrics such as sales figures and trends.

In my role as Customer Service Officer at United Bank for Africa, I have consistently demonstrated a commitment to excellence in customer service, leading to significant improvements in customer satisfaction and operational efficiency across multiple branches.I championed a customer-first approach that resulted in a dramatic 90% reduction in negative customer feedback. My dedication to delivering excellent service has been instrumental in maintaining a flawless record of zero complaints across three branches.My proactive management of customer complaints involved not only swift and effective resolutions but also regular communication updates, which enhanced customer trust and loyalty. This approach ensured all issues were addressed promptly, maintaining high standards of customer satisfaction.I exemplified superior communication skills and efficient transaction processing, significantly enhancing the overall customer experience. My ability to manage transactions swiftly contributed to smoother and more efficient branch operations.By expanding my product knowledge and leveraging digital tools, I successfully met a 95.65% target in e-channel enrollment. This achievement was pivotal in driving customer conversion and cross-selling, thereby increasing overall branch profitability

Master Of Science - Ms, International Business And Data Analysis

Bachelor Of Science - Bs, Banking And Finance, 2Nd Class Upper