As a Customer Success Manager I ensure customer satisfaction, adoption, success and growth by fostering a balanced relationship that benefits both BD and the customer with the goal of maximize the value customer get from our solutions, maintaining reference-ability.• Own overall service relationship with assigned customer maximize satisfaction, adoption, and retention• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.• Develop, prepare, and nurture customers for advocacy.• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.• Advocate customer needs/issues cross-departmentally.• Manage enterprise level customer escalations with timely resolution and communication across all key stakeholder groups• Coordinate and participate in MMS optimization assessments to assist clients in maximizing the use of the BD products/Services to ensure ROI·

Manage relationships with existing clients ensuring satisfaction with installed technology solutions. Sell Workforce Management Software and Consulting Solutions to Hospitals and Healthcare Organizations in TX and southern NM. Develop key consultative relationships with CEOs, CFOs, CNOs, CIOs, HR, IT and other stakeholders and influencers helping them to optimize their installed technology. Identify process improvements and facilitate implementation of best practices. Existing clients include Memorial Hermann, Houston Methodist, Baylor Scott & White, CHS, and Christus. Develop relationships with senior leadership gaining trust and credibility allowing a consultative role Discover needs for technology with desired outcomes and develops detailed solutions  Build business case for technology solutions identifying methods to measure outcomes and ROI Manage relationships ensuring satisfaction and working through any escalated issues Assess current utilization of products in existing clients and make recommendations to senior management to ensure optimal utilization and satisfaction with existing solutions Understand needs of clients and sell additional solutions helping clients meet their strategic initiatives

Developed deep and wide relationships throughout client organizations from C suite to department managers to ensure optimization of GE’s Global Asset Management AgileTrac Information Technology Solutions. Consulted with clients to improve care delivery utilizing AgileTrac, a sophisticated enterprise management system by achieving greater capacity utilization, staff productivity and patient satisfaction. AgileTrac’s unique Real Time Location System (RTLS) for tracking patients and assets provides actionable data for improving patient flow, reducing room turnover rates, rightsizing asset fleets and optimally aligning EVS and Transportation resources with needs. Key responsibilities included managing client relationships with two large Health Systems: St. Luke’s Episcopal Health System in Houston, TX and Ochsner Health System in New Orleans, LA.  Provided Vision and Best Practices for this breakthrough technology Identified white space and worked with Sales to expand footprint with additional solutions Matured and expanded relationships as a liaison between IT and end users Coordinated agility implementation teams to ensure effective implementation of additional products and upgrades and worked closely with development team to provide client feedback and generate enhancement ideas Worked with EPIC implementation teams to ensure optimal integration Trained end users ensuring optimal utilization of solutions and process improvements Created unique governance and communication streams to manage process improvements, highlight key accomplishments, and to work through issues to ensure client satisfaction Provided demonstrations and tours for Hospital System Board Members, Physicians, Key leadership, GE Internal Leadership groups and site visits for Prospective Hospital Systems Utilized strong analytical skills to develop key metrics and drill down to find unique solutions and impact change, measure improvements and provide continuous value add and ROI

Developed relationships with senior hospital leadership influencing decisions to completely outsource pharmacy services in hospitals and health Systems. Established need, developed business case and return on investment. Worked with Hospital Management to break down barriers and address objections. Provided unique pharmacy improvement strategies to decrease operating costs while improving patient care. Managed all business development in TX, OK, LA, AR. Cultivated peer-to-peer relationships with CEOs, CNOs, CFOs influencing decision making Created persuasive presentations addressing specific strategic client needs ensuring desired outcomes Gathered operational and financial data and developed unique solutions for each client Sold Pharmacy Consulting for technology driven solutions

Established and Managed Curative’s first network of outpatient Wound Care Centers within a large market, and Curative’s first Healthcare System contract with multiple programs. Management responsibilities included a company owned freestanding center, 5 programs in Memorial Hermann Hospitals and one in Cleveland Regional Medical Center. Developed solid relationships with system and hospital Level CEO’s, CFO’s, CNO’s Implementing all programs from construction phase reporting spin-off, profitability, return on investment and patient outcomes and promoting value added services Recruited, managed and motivated a team of 7 Medical Directors, 60 physicians, 7 Program Directors, a Regional Nursing Director, a Lab Director, 3 lab techs, 7 Clinical Managers and a clinical and admin staff.

Established and Managed Curative’s 1st network of outpatient Wound Care Centers within a large market, and Curative’s first Healthcare System contract with multiple programs. Management responsibilities included a company owned freestanding center, 5 programs in Memorial Hermann Hospitals and one program in Cleveland Regional Medical Center.