Rachel Baker Email and Phone Number

Providing HR consulting services to line management (approximately 60 leaders) covering all aspects of people management including:▪ Performance Management according to internal guidelines▪ Employee Counselling and discipline matters▪ Case management including complex cases such as sexual harassment, intoxication,theft and fraud▪ Providing advice on policies▪ Supporting organizational change and placement of staff▪ Appropriate management of grievances▪ Proactive Leadership Development and Intervention• Developing training content that is strategically linked to organisational needs and running on-site training• Managing the delicate balance between end of employment risks and compliance with Fair Work and General Protection legislations• Creating and maintaining employee records, in compliance with policies, enterprise agreements and legislation• Acting as day-to-day HR contact point for all of TSA’s clients• Initiating various HR Projects with line management e.g reduction of UnplannedAbsences and working within specific deadlines

Managed the entire lifecycle of the employee from onboarding to offboarding• Provided high-level support and advice to employees and leaders on internal HR policiesincluding benefits e.g parental leave, purchased leave and Fair Work legislation e.g casualconversion.• Created reports and data metrics to support management.• Provided contracts, variation to contracts and other official documents to support theemployee lifecycle.• Supported career conversations, annual remuneration reviews and special projects suchas decentralisation and succession planning.• Worked collaboratively with payroll team to ensure all terminations and variations arecaptured accurately and timely.• Maintained all employee and department records, files, templates and trackers ensuringcompliance and consistency.• Coordinated recent Learning & Development (Gallup Clifton Strengths) workshops acrossTattarang and Minderoo portfolios.• Superuser for P&C systems and software, including but not limited to HRIS, performancemanagement software and online learning platforms (Bamboo, Gallup, CultureAmp,LinkedIn Learning, Small Improvements).• Applied a continuous improvement lens over all existing processes with a view toincrease efficiency whilst maintaining process credibility.Achievement : Values Recognition Award for People Services team in recent restructure.

Sarawak Shell Berhad is the regional hub for Shell Asia-Pacific operations. The company has over 2000 employees in Miri and supports over 5000 staff in the region. - managed services contract for business travel with a consortium of nine travel agents- managed personal effects contract with local shipping company by resolving performance issues and agreeing on workable solutions - resolved grievances from employees relating to business travel and personal effects- planned and implemented the Global Credit Card programme for the company- published quarterly HR e-news for the HR community in the region- assisted the regional HR team in recruitment and facilitated GamePlan, a team building programme

Shell Global Solutions in Kuala Lumpur had approximately 40 staff in 2003 when I started. Over this period, I contributed to the growth of our manpower strength to approximately 250 and maintained the business by:- being an assessor/interviewer and collaborating with the Attraction and Recruitment team on recruitment activities such as ensuring a constant flow of eligible candidates and available assessors- designing, organising and facilitating workshops on Work-Life Balance and Diversity & Inclusiveness and Microinequities- coordinating Performance Management (ranking and appraisal, merit) and remuneration activities and managing communication to staff - designing and delivering HR Onboarding session to new staff- coordinating DEVELOP mentoring scheme for graduates- coordinating activities with HR Employee Services in Shell Malaysia Trading and third parties e.g settling-in company and banks for service delivery - coordinating people engagement processes such as employee communication and Diversity & Inclusiveness activities and initiatives - resolving grievances and complaints from employees- delivering generalist HR support and advice to managers and employees

Assisted in preparing budgets during the Business Planning cycle by running different price sensitivities and generating financial statements with long-term key financial indicators for the company’s Business Plan financial data submission. - Coordinated with other finance teams during the planning cycle to obtain information needed for running financial forecasting- Assisted Business Planning team in their Business Plan write-up by consolidating and producing sector wide forecast figures and relevant charts for Production, Capex and Opex - Responsible for providing Production and Exploration Expenditure numbers for monthly MIS Reporting to the Group- Appointed coordinator for the company’s Exploration team, responsibilities include updating the Exploration Manager in monthly financial estimates by liaising with various financial teams to ensure consistency and accuracy in information provided, and keeping track of studies and cluster charges incurred. Also acted on ad-hoc requests on IT SAP usage- Provide support in organising meetings and events with PETRONAS and partners in quarterly operational and management meetings by maintaining a positive business relationship- Custodian of financial forecast programme (MeMS) and provided ongoing support to users in installation and maintenance

Traveled extensively to various parts of the world and worked in a multi cultural environment whilst providing outstanding service to passengers