Rachel Bone Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Originally recruited as a temporary Leasehold & Commercial Administrator for an interim period, I was offered the fixed term position of Service Charge Officer within the Leasehold & Commercial Team in early July 2015.Throughout the annual external audit of Service Charge accounts I provided crucial assistance to the Rents & Service Charge Manager, collating and presenting invoices and job information, verifying transactions, and preparing account documentation. I wrote detailed… Show more Originally recruited as a temporary Leasehold & Commercial Administrator for an interim period, I was offered the fixed term position of Service Charge Officer within the Leasehold & Commercial Team in early July 2015.Throughout the annual external audit of Service Charge accounts I provided crucial assistance to the Rents & Service Charge Manager, collating and presenting invoices and job information, verifying transactions, and preparing account documentation. I wrote detailed guidance notes and created accompanying process maps for a number of Service Charge business as usual and audit processes. These included rent review for budget, adding part month service charges to new Leasehold accounts, creating audit templates, and determining the information required to be presented to audit. I also created a Service Charge directory, gathering scheme information and presenting it in an easy to read, at a glance form.In my final months at Origin, I worked extensively to complete and document the process of reconciling Service Charge accounts across almost 50 Leasehold schemes, checking and apportioning both estimate and actual figures using MS Excel, and running reports using Orchard. Show less

The position combined Facilities Assistant and Receptionist positions. I worked with a colleague to provide full coverage of office services to over 100 employees. Raised requisitions for purchase orders, and processed goods receipts for invoicing via IPOS.Selected to write a guide to office facilities for new staff, which was reproduced on the relaunched company Intranet.Responsible for running weekly reports on Lone Working Devices and conducting tests to ensure… Show more The position combined Facilities Assistant and Receptionist positions. I worked with a colleague to provide full coverage of office services to over 100 employees. Raised requisitions for purchase orders, and processed goods receipts for invoicing via IPOS.Selected to write a guide to office facilities for new staff, which was reproduced on the relaunched company Intranet.Responsible for running weekly reports on Lone Working Devices and conducting tests to ensure effectiveness of devices and safety of staff. Assisted with mail management and processing, and management of general office supplies and stationery. Held primary responsibility for the management of the document archiving process. Show less

In addition to general reception duties, acted as facilities manager, responsible for day to day running of the office. Ensured completion of required maintenance work, managed office recycling and cleaning services, and provision of stationery and office equipment.Worked with suppliers to procure special deals, significantly reducing spending on essential supplies.Trained in using basic functions of Access Dimensions, and assisted with checking supplier details, coding… Show more In addition to general reception duties, acted as facilities manager, responsible for day to day running of the office. Ensured completion of required maintenance work, managed office recycling and cleaning services, and provision of stationery and office equipment.Worked with suppliers to procure special deals, significantly reducing spending on essential supplies.Trained in using basic functions of Access Dimensions, and assisted with checking supplier details, coding invoices, and batching invoices ready for payment. Assisted with input of management accounts as required. Show less

Ensured crucial Service Level Agreements for two prominent clients were met through accurate and efficient distribution and allocation of work. Operated as a knowledgeable point of contact for company employees. Provided full administrative support for onshore and offshore colleagues within the HR Outsourcing team.

Demonstrated the ability to present confidently in front of classes of up to 45 children with limited English, and delivered engaging and entertaining lessons. Planned lessons in line with the school curriculum, and organised games and activities for additional conversation clubs.Obtained Teaching English as a Foreign Language Qualification.

Work Permits TeamPrepared Leave to Remain applications to be sent to the UK Border Agency, ensuring the continued legal employment of key employees. Trained and supported new staff in core tasks.

Discovered payment discrepancies in annuity payments whilst undergoing reviews of historical records. Worked to reconcile historical data and payment figures using complex calculations, and issued payments and other communication to customers.Requested to provide additional proofreading and quality checking services.

Christchurch, New Zealand

Underwent extensive and intensive training to learn the jargon and unique set up of the New Zealand betting system. Worked under pressure, often fielding heavy numbers of calls with tight deadlines to enter information.

Christchurch, New Zealand

Maintained hostel's booking system during shifts and assisted with customer queries. Additional duties included cash handling, banking the days' takings, and barista work.Also held this position between November 2009 and February 2010.

Pension Review Team)Prepared incoming cases for calculation, enabling smooth handover to the team's technical specialists and ensuring effective progression of cases towards completion.Selected to proofread Key Features Documents for the Financial Services Authority, as well as to quality check and proofread letters for the company's complaints handling team.

Volunteered throughout time at University and beyond, acting as both the society's treasurer responsible for a £30,000 budget, and senior house staff.

Chosen from large pool of colleagues to provide full administrative support to a team of caseworkers and senior colleagues. Selected to assist with the editing of the team's process manual, and demonstrated strong writing and proofreading skills

Negotiated and organised own work from September 2003 in stores in both Peterborough and Sheffield. Provided both remerchandising and stockroom support as well as sales.

Ba (Hons), English Literature

Activities and Societies: Film Unit Graduated with Honours in English Literature, with one third of my degree in Film Studies. Treasurer.

Education record

A Levels in English Literature (A), Media Studies (A), History (B) and General Studies (A); AS Level in Fine Art (B)

Education record

9 GCSEs between A* and B, including Mathematics (A), English (AA) and Science (BB)