Rachel Chaffers Email & Phone Number

Melbourne, Victoria, Australia

• Make Safe and Home Assist Technical Support Officer
• Building effective and trusted relationships with staff and stakeholders to ensure consistency and best practice
• Providing product and process support to deliver resolution strategies to minimise customer escalations
• Responding to business referrals, escalations, and complaints within expected or agreed timeframes
• Conducting file and phone audits according to Quality Assurance frameworks
• Identifying areas of improvement from audits and proactively communicating opportunities

South Melbourne, Victoria, Australia

• Repairs Co-ordinator
• Customer service inbound, outbound, email and SMS
• Managing home repairs for Suncorp, APIA, AAMI, Shannons, GIO and Vero insurance
• Reviewing trades reports to determine if the damage is related to the claimed event
• Discussing the building assessments and reports with customers to ensure they have a full understanding of the cause of damage regardless if it is insurable
• Example of service types: Roofers, plumbers, electricians, plasters, painters, carpenters, cabinet makers, painters, solar, bricklayers, auto gates, garage doors, awnings, blinds and scaffolding

South Melbourne, Victoria, Australia

• Customer experience officer
• Facilities and maintenance
• Examples of service types: Plumbing, electrical, general maintenance, asbestos testing, make safes, cleaning, lifts
• Liaising with clients, contractors, landlords and facilities managers.
• Determining if the clients request is a landlord or tenant responsibility and allocating vendors accordingly
• Responding to client and vendor emails within 3 to 24 hours depending on the agreement in place with the client

Melbourne

• Planet surf, Plenty Valley Westfield (full time 3IC)
• 3IC / Full-timer, opening and closing, managing, banking, training, visual merchandising, stock movement and stock consolidation, receiving and unpacking new stock, setting up promotions, customer orders, laybys.

Melbourne, Australia

• BMW, Bundoora
• Receptionist, host, inbound calls, outbound calls, outlook and housekeeping duties Position: Part Time